Author [NL] [FR] [ES] [DE] [SE] [IT] Video - Dealer-Tool, Setup,Configuration & Troubleshooting  (Read 6869 times)

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  • Offline jasonb

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    Offline jasonb

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    Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    on: Mar 21, 2020, 04.23 pm
    Mar 21, 2020, 04.23 pm
    Hi
    As part of the 30k mile service i brought the dealer-tool.   A really good piece of kit and worth putting a video up of.  As it turned out nothing quite went to plan, so turned in to more of a troubleshooting video.   Apologies for some of the poor quality, you never know how these things are going to turn out..

    Hope it helps someone out.


  • Offline Guitarman   gb

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    Offline Guitarman

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #1 on: Mar 21, 2020, 05.00 pm
    Mar 21, 2020, 05.00 pm
    You have to use the same port that you used on the initial set up, it's a great tool for checking your bike set up is good  :028:

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #2 on: Mar 21, 2020, 06.23 pm
    Mar 21, 2020, 06.23 pm
    Installing the DealerTool software has been discussed previously.

    These problems arise if the installation instructions are not followed,
    and Windows Drivers are inadvertently installed.

    During installation use the Drivers provided by DealerTool and all will be well.  :169:

    You then need to remember to use the same USB Port that was used during the installation,
    otherwise Windows will detect the DealerTool as a new device, and will automatically
    install the Windows Drivers again - that don't work !

    I would also recommend :

    1)  Switching OFF the Computer Internet Connection  ( Aeroplane  mode etc )
    before plugging the DealerTool device into the computer - to ensure that Windows
    doesn't download any other ( incorrect ) Drivers , and

    2) Check your Windows Update settings and make sue they are not set to update Automatically
    without any intervention, otherwise this may happen again and Windows "updated" Drivers
    ( that still won't work ! ) will be installed again ! - Set Windows Update so that you can choose
    which Updates to install, and NEVER install any Updates for the Prolific USB to Serial Comm Port.

    With the correct Drivers installed, and the above measures deployed
    to prevent Windows Drivers from being installed, future usage of the DealerTool device
    will simply be a case of plugging it in and running the software.  :028:

    Cheers  :821:

    Last Edit: Mar 21, 2020, 06.37 pm by Coconut

  • Offline earthman   gb

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #3 on: Mar 21, 2020, 08.51 pm
    Mar 21, 2020, 08.51 pm
    2) Check your Windows Update settings and make sue they are not set to update Automatically
    without any intervention, otherwise this may happen again and Windows "updated" Drivers
    ( that still won't work ! ) will be installed again ! - Set Windows Update so that you can choose
    which Updates to install, and NEVER install any Updates for the Prolific USB to Serial Comm Port.

    Maybe someone could do a video or post a step by step guide on how to do this? I know that my Windows 10 laptop doesn't work with the Dealertool/bike due to an update, I'm not sure how to rectify this, tried a few things but the bloody thing still didn't work,...gave up and used my old battery dead XP laptop instead.

    Can't the folks at Dealertool look into this problem? Is there a way to make it compatible with Win10 drivers/updates? Surely that would be the way to go?........to make the product a bit more user friendly shall we say. :002: 

  • Offline Canes1   us

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    Offline Canes1

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #4 on: Mar 25, 2020, 08.39 pm
    Mar 25, 2020, 08.39 pm
    Do want to thanks Jasonb for all the  videos he has uploaded first! :821:

    Second, windows update KB4535996 has been causing a lot of problems for Windows 10 owners,  with the fix being to uninstall this update (and it affects drivers!)

    Below is a link concerning this update.

    https://hothardware.com/news/windows-kb4535996-update-issues
    Last Edit: Mar 25, 2020, 08.54 pm by Canes1

  • Offline Canes1   us

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    Offline Canes1

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #5 on: Mar 26, 2020, 02.41 pm
    Mar 26, 2020, 02.41 pm
    Here's how to check and uninstall this Windows update. :028:


    Open the Settings app via Windows+I
    Choose the “Update & security” option
    Switch to the “Windows Update” tab
    Click “View update history”
    Click “Uninstall updates”
    Select the KB4535996 update and uninstall it



  • Offline earthman   gb

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #6 on: Mar 26, 2020, 08.24 pm
    Mar 26, 2020, 08.24 pm
    *Originally Posted by Canes1 [+]
    Here's how to check and uninstall this Windows update. :028:


    Open the Settings app via Windows+I
    Choose the “Update & security” option
    Switch to the “Windows Update” tab
    Click “View update history”
    Click “Uninstall updates”
    Select the KB4535996 update and uninstall it

     :821: I'll give that a go.

  • Offline earthman   gb

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    Offline earthman

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    Re: Video - Dealer-Tool, Setup,Configuration & Troubleshooting
    Reply #7 on: Mar 28, 2020, 07.21 am
    Mar 28, 2020, 07.21 am
    I've tried to do that but guess what, I don't have that particular KB number showing, I have about 12 other numbers though. What now?