Author [NL] [FR] [ES] [DE] [SE] [IT] Topic: Engine Blows Up after 20K Dealer Service.  (Read 6535 times)

0 Members and 1 Guest are viewing this topic.

  • Offline XS110 Dude

    • Trophy Member  ‐    18
    • **
    • Topic Author

    Offline XS110 Dude

    • Trophy Member
    • **
    • Topic Author
    • Posts: 18
    Engine Blows Up after 20K Dealer Service.
    on: May 21, 2020, 06.04 pm
    May 21, 2020, 06.04 pm
    Greetings All:

    I have a 2013 Trophy SE with now 22K on it and I LOVE this bike!  I purchased it used last year with 4,500 miles on it.   I was riding in AR this week 1,500 miles after the Dealer did the 20K full service.  Passing an 18 wheeler on a two lane black top in 4Th gear and the motor blew.  The rider behind me was covered in oil and coolant.  Got to side of road and no oil or coolant.  The bike is done. 

    Has anyone experienced anything like this???   Could the dealer have done something wrong to cause this complete engine failure?  My only thoughts run to the dealer not torquing the cam gears after the adjustment.  If one of them let loose, that seems like it would kill the motor?

    I look forward to your knowledge on this issue as I am sure this is going to be a very expensive repair and I hope the Dealer is honest if they caused the problem.

    On top of it all, I had to take a 900 mile ride in a $650.00 U-Haul truck with the bike in the back and my week of riding the Ozarks was cut short.  I'm glad gas is relatively cheap now as I got only 8 miles to the gallon in the truck ;-)

    Sincerely,

    Kirk


  • Offline digital   es

    • Trophy God  ‐    2793
    • *****
      #1

    Offline digital

    • Trophy God
    • *****
    • Posts: 2793
    • Trophy SE 1200
    • Bike: digital
    • City / Town: Barcelona
    • Country: es
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #1 on: May 21, 2020, 07.38 pm
    May 21, 2020, 07.38 pm
    It seems clear that they have been negligent in the garage. And you should ask them for explanations.

    There could be various causes, for example loose coolant plugs, lack of coolant and consequently high temperature in cylinder head, burned cylinder head gasket and mix oil with coolant and liquid starts to come off and with air from movement of the motorcycle expels it towards the rear of the bicycle.
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline XS110 Dude

    • Trophy Member  ‐    18
    • **
    • Topic Author
    • #2

    Offline XS110 Dude

    • Trophy Member
    • **
    • Topic Author
    • Posts: 18
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #2 on: May 23, 2020, 03.47 pm
    May 23, 2020, 03.47 pm
    Hi All:

    The dealer called and said the middle cylinder piston rod shot through the case and the bike is toast.  21,500 miles on the bike.  They said their 20,000 mile service could NOT have caused the problem.  The service writer said the bike was old (2013 w/21,000 miles) so he said that could have caused the problem.  I argued that a 7 year old bike with 21,500 miles is not and old bike prone to failure.

    1.  Has anyone heard of this happening before? 

    2.  Does anyone know about a totaled Trophy with a good engine?  I guess that is my only option now.

    I look forward to your reply.

    Thanks,

    Kirk


  • Offline Coconut   gb

    • Trophy God  ‐    10005
    • *****
      #3

    Offline Coconut

    • Trophy God
    • *****
    • Posts: 10005
    • Bike: 2017 Trophy SE
    • City / Town: South Birmingham
    • Country: gb
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #3 on: May 23, 2020, 04.03 pm
    May 23, 2020, 04.03 pm
    There's one on eBay.com in California,
    with a YouTube video of the engine running.

    It has a 30 Day warranty, and they are asking US $3,146.35 + Shipping for it.

    eBay Link : 2015 13-16 Triumph Trophy 1215 SE Engine Motor Runs Warranty Video

    You Tube Link :


    Cheers  :821:


  • Offline Coconut   gb

    • Trophy God  ‐    10005
    • *****
      #4

    Offline Coconut

    • Trophy God
    • *****
    • Posts: 10005
    • Bike: 2017 Trophy SE
    • City / Town: South Birmingham
    • Country: gb
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #4 on: May 23, 2020, 05.10 pm
    May 23, 2020, 05.10 pm
    With regards to this failure and questions asked in your other Topic looking for a replacement engine :

    There have been a couple of reports from Forum Members who have had their engines "fail",
    where it was suspected that either the Cam Chain broke, or the Cam Tensioner failed
    allowing the chain to jump on the Sprockets, and the Pistons coming into contact with the Valves
    but I cannot recall any where the Con Rod has been pushed through the Crankcase.

    It would be extremely difficult and costly to try and prove that the work carried out
    at the 20K Service was not done correctly, and resulted in this failure - you would need the engine
    to be examined by a specialist to see if the cause could be determined, followed by the likelihood
    of a costly legal battle with the Dealer to try and get any admission or finding of liability.

    If the Trophy has been maintained by Triumph Dealers in accordance with the Service schedule,
    then Triumph "may" offfer some sort of Goodwill gesture towards the cost of repairs
    or a replacement engine.

    There is NO requirement upon them to do so, but as it is so unusual to have such a failure
    at such relatively low mileage, it is certainly something that is worth pursuing,
    especially as Triumph may wish to have their own experts examine the damaged engine
    for their own future development purposes.

    If it was me, I would prepare a carefully worded letter pointing out the facts of what happened,
    as far as they are known, explain your suspicions about what may have happened,
    but accept that you cannot prove this, and your suspicions may not be correct. 
    Include details of the Service / Maintenance History, and explain how disappointed
    you are at this failure occurring on a Premium brand of motorcycle at such relatively low mileage.
    Then ask the question - Is there anything that Triumph can do to help you in this matter ?

    I would send that letter by email to Triumph in the UK, using this email address :

    after.sales@triumph.co.uk

    It may not result in any help at all - but it won't cost anything to ask !

    Good luck - let us know how you get on !

    Cheers  :821:


  • Offline digital   es

    • Trophy God  ‐    2793
    • *****
      #5

    Offline digital

    • Trophy God
    • *****
    • Posts: 2793
    • Trophy SE 1200
    • Bike: digital
    • City / Town: Barcelona
    • Country: es
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #5 on: May 23, 2020, 05.20 pm
    May 23, 2020, 05.20 pm
    It is regrettable that such cases occur.

    So, to say that at 22,000 miles, it's an old motorcycle. (Hearing that makes me feel bad) These motors are capable of withstanding thousands and thousands of kilometers.

    I know of cases read in various forums that the same thing happened to them after the revision of the 32,000 km. It should be approximately 21,000 miles.

    I know two cases very closely and I know the owners of Trophys.

    The comments of the two people affected were the same, "My motorcycle always worked like a silk", until the day came when the bad hands of some mechanics made the revision of the 32,000 km.

    After taking the motorcycle out of the dealership, one of them was able to cover about 2,000 kilometers, from there, the engine died in service.

    The same thing happened to the other man.

    In the end, it is the word of the mechanics, with that of the client, both were judicially advised and were willing, if necessary, to be tried. Finally, they did not go to such an extreme and both put in a new motor at no cost.

    Over the years, and seeing all this, it has become increasingly clear that the Trophy and the Tiger Explorer are motorcycles that need good knowledge to touch the valve timing.

    You have to be very fond of doing that job and not leave things in the middle to go check another motorcycle and then go back to the valve adjustment job of the motorcycle in question.

    Some people in this forum, we have made a valve adjustment several times to our trophies, it is observed we have not had any type of problems when doing this work.

    The results have always been very satisfying and I am not aware that something similar has happened to someone after doing this type of review.

    I understand that not everyone is capable of this type of review.

    I greatly admire these brave people who dare to do this kind of work. I know they do it with a lot of tact, courage and affection towards their motorcycle. I have no doubt.
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline XS110 Dude

    • Trophy Member  ‐    18
    • **
    • Topic Author
    • #6

    Offline XS110 Dude

    • Trophy Member
    • **
    • Topic Author
    • Posts: 18
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #6 on: May 23, 2020, 06.30 pm
    May 23, 2020, 06.30 pm
    Thank you Coconut, I will make contact on the used motor.

    I will also send a Nice letter to Triumph and see if they will help me out in any way.

    I knew you would have a great answer.

    Cheers,

    Kirk

  • Offline XS110 Dude

    • Trophy Member  ‐    18
    • **
    • Topic Author
    • #7

    Offline XS110 Dude

    • Trophy Member
    • **
    • Topic Author
    • Posts: 18
    Re: Engine Blows Up after 20K Dealer Service.
    Reply #7 on: May 23, 2020, 06.31 pm
    May 23, 2020, 06.31 pm
    Thanks Digital:

    I appreciate your information and insight.

    I have not given up on the Trophy as for the short time I have ridden it, the Trophy is one of the best riding machines I have ever owned. 

    Cheers,

    Kirk

     



    tweedy-bunch