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Offline Merlot

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Bluetooth woes
« on: June 28, 2020, 08:57:35 AM »
Hi a couple of years ago I found the incoming call volume rather loud so instead of turning it down a little I turned it off!  I can't for the life of me work out how to increase the volume again.  I've tried the buttons on the handlebar, the volume on the phone and the volume on my headset but to no avail.  The only way I know there's an incoming call is the radio goes silent, I look down at the dash and see a number.  I can hear the caller when I press answer (more of which later) however not the phone ringing.  Is there a "factory reset" and I can go back a re-pair my phone etc again?
I'm also having an issue answering calls, increasingly when I press answer on the handlebar it cuts the call off. 

Offline Coconut

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Re: Bluetooth woes
« Reply #1 on: June 28, 2020, 09:17:28 AM »
When you "turned it off" - what exactly did you turn off ? .....
  • The Trophy Audio System ( Volume Button down to Minimum, Mute, then OFF ) ?
  • The volume control on your Phone - What Make / Model is it ?
  • The volume control on your helmet headset - What Make / Model is it ?

Some devices / configurations will allow Bluetooth volume control using the
Trophy Handlebar Volume buttons, while others are controlled by the Bluetooth device.

Check each of the above to make sure they aren't inadvertently Muted,
for example with an iPhone, pressing the volume buttons on the side of the phone
and lowering the volume to minimum will lower the output volume of the Bluetooth
audio connection to your Trophy.

Many Headsets also have device specific volume settings,
so that if engaged in a Phone Call ( or incoming call ringing ) and you lower the volume,
it will not affect the volume of other connected devices, such as Sat Nav or Intercom etc.

Try making a call to your Mobile from another Phone, then answer it using the Trophy
"ACCEPT" button.  Press the Handlebar Volume UP button after answering the call
to make sure it isn't MUTED, then try turning the volume up on your Phone,
AND on the Headset.

Cheers  :821:



 

Offline Merlot

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Re: Bluetooth woes
« Reply #2 on: June 28, 2020, 03:07:29 PM »
Hi Coconut, thanks for your reply.  The incoming call volume seems to be muted.  I tried again today with my wife phoning to raise the volume but no joy.  Is there a combination of buttons I need to use to un-mute the incoming calls?

Offline Coconut

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Re: Bluetooth woes
« Reply #3 on: June 28, 2020, 06:14:24 PM »
According to the Owners Audio Handbook, Page 42 :
The call volume can be adjusted in the headset
using the VOL+ and VOL- buttons on the audio switch unit.

With the Call in progress you should simply need to press the Volume Up button
on the left Handlebar switch unit, until the desired volume is achieved.

If this isn't working, I would refer you back to the questions
and suggestions in my previous reply, but you might also try
Unpairing your Headset from the Trophy,
and Unpairing your Phone  from the Trophy.

Then switch the Ignition OFF and remove the Fuse for the Audio Unit.
( Fuse Number 3 of the Front Fuse box ), and leave it for a couple of minutes.

Replace the Fuse, Turn the Ignition back ON or start the engine.

Following the instructions at Page 44 of the Owners Audio Handbook,
Re-Pair your Headset to the Trophy as "HEADSET 1"
and Re-Pair your Phone to the Trophy as "DEVICE 2",
then check to see if it now works.

Cheers  :821:


Offline Merlot

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Re: Bluetooth woes
« Reply #4 on: June 29, 2020, 06:15:31 PM »
Thanks again Coconut.
The volume controls on the handlebar have never managed to turn the volume of the incoming call up again.  I did what you recommended, fuse out and unpair everything then fuse in (after a few minutes in my case about 20) and repair but still it's the same.
The incoming call ringtone is muted  :006:
Baffling.

Offline Coconut

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Re: Bluetooth woes
« Reply #5 on: June 29, 2020, 06:20:23 PM »
You still haven't said what the Make and Model of your phone is,
or what Headset you are using, either of which could also be the issue,
as described in my first message.


Offline trophied

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Re: Bluetooth woes
« Reply #6 on: June 29, 2020, 11:35:25 PM »
It makes more sense to me to pair the phone directly to the headset.
One of the Founding Members of the Twisted Trophies

Offline Merlot

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Re: Bluetooth woes
« Reply #7 on: June 30, 2020, 04:24:50 PM »
Apologies, the phone is a Land Rover Explore running Android and the headset is a Cardo Scala Freecom 2+.  I had the same problem with our old Q3 units that we've now updated.