Triumph Downside

[Trophyed-Up]

 
      Checked the Triumph world site for safety recalls.  My 2015 Trophy SE showed it was under a safety recall.  I went to my local Triumph dealer, Sunrise Cycles, to see what they could do and also check on the audio update that should to be done on my bike.  It’s a little confusing because Triumph of Norfolk is shown as the local dealer but it turns out to be Sunrise Cycles. 
     When I got to the dealer they put in my vin number and said that my bike needed the safety recall.  He asked if I could leave my bike for a week.  He explained that they had to order an ignition switch before they could do the recall.  He said it was a safety issue and once they had the bike they had to keep it.  I said how about ordering the switch and call me when you have the switch.  No, we can’t do that.  We have to have the bike first.  I said that from what I’ve seen it could take a month or two to get the part.  He said that could be true.  I said the recall was to reroute some cables.  The service guy and mechanic said that’s interesting.  So I’m not getting the safety recall.
   I then asked about an audio firmware update that I might need.  My bike has version 1.04a firmware.   They looked around on there computer.  I said I didn’t think it was a safety recall.  I said it was a fault that could cause bluetooth or something in the audio to drain the battery.  The mechanic said the problem was that the bike shouldn’t have bluetooth.  They wanted to know where I got my information.   I said I had been on the Trophy forum.  They both smirked and one said OK under his breath.  They told me that if I could find a bulletin showing a firmware update they might be able to do something. 
   Sunrise Cycles is a multi brand dealership.  They sell Yamaha, Kawasaki, Suzuki and Triumph.  The outside signs don’t show Triumph.  I had to ask the service desk if they took care of Triumphs.  They did have a Rocket 3 on the floor.  I guess that makes them a dealer.  The next closest dealer is 90 miles away.   When I bought the  Trophy SE a couple months ago I knew Triumph dealers were scarce but I knew there was a local dealer.  Guess I was wrong. 

[Prestaged]

I feel your pain.

[trophied]

The audio update as far as I know may or may not even be a service advisory.  I'm sure coconut can answer that.  If they obviously are not competent in going through the menus on diagnostics and operating software on the Trophy they may not ever find it.  I have one of the rare versions that didn't have a blanking plug for the heated grips and only required activation in the system after installation and it took the dealer 15 minutes to find where that was located in the system.  The closest dealer to me wouldn't even put me on a service waiting list for my ignition switch recall for 4-6 weeks out.  I have the same sort of competence concerns in some ways with any dealer less than 3 hours from me.  Triumph hasn't done us any favors regarding dealers.

[Suzukiguy]

A terrible local dealer is one big reason my Trophy is for sale!

[Trophyed-Up]

I had been to Triumph of Norfolk several times over the years to look around and get tires mounted.  They were friendly people.  Guess they went out of business at some point.  I like doing my own maintenance so I wouldn't use the dealer for routine service.  Something like a factory recall you have no choice. 

[tdragger]

Isn't there another dealer up in York?  I seem to recall that it was also a Ducati dealer.

btw, the radio update is super simple to do yourself.  There is a thread on the board with the instructions.  Sharing the update file, however, is highly discouraged on this site and I respect that.  Send me an email at txdiver at verizon dot net and we can discuss other means to get it legitimately.

[Coconut]

Trophyed-Up :

See this Topic :

Where Triumph dealers can find audio software updates (U.S.)

I can't find the actual Service Bulletin Number, but it IS on the Triumph On Line ( "TOL" ) system
that all authorised Triumph Dealers have access to, as explained in the above Linked Topic.

Attached are the instructions for applying the update to a Trophy SE.

Sadly many US Triumph Dealers seem oblivious to this. 

Cheers 

[1675]

I booked my bike in for work then covid hit us, so couldn't go due to the lockdown. I eventually rode the bike to the dealer and the job was done in 2 hours. Without seeing the bike, they had already ordered a new switch and kept it for 3 months for me. This was as a result of me informing them the wires were rubbing through and the copper strands were visible. I guess it is down to the dealer. Mine is good, some not so. May be worth a longer ride to find a decent one?