Radio Not Working - help needed

[Mahaflac]

I picked my 13 Trophy SE up today. I got a really good deal. Radio is not working but dealership said it was working when the bike came in. In fact, they turned it off.  Can someone give me some guidance? 

Battery showing 12.57 volts not running.

Fuse is good

Volume is up

Pressed and held both “P” and “M” buttons?

When I pressed the "p" button the message "audio not found" appears at bottom.

I put the battery on the trickle charger as I have been told that the radio will shut of with low voltage.

Any advise on troubleshooting.

[Coconut]

A couple of things you can check :

Have the engine running and see if the Radio will turn ON - by pressing the Volume UP Button.

If not, check whether there is any Power at the Cockpit Stowage compartment USB Port -
which gets its Power from the Audio Unit.

If there is a Sat Nav connected to the dedicated Sat Nav Power supply socket
( behind and below the left mirror pod ) similarly check if it is getting Power.

remove the storage box under the Rider seat ( 4 x Torx screws and lift it out )
to access the Audio Unit.  Check the Multi-Plug is pushed firmly in and latched in place.

Check the Fuse ( again ? ).

Disconnect the Main battery - leave for half an hour or more then reconnect it.

If you can get the Radio to switch ON, check the Software version
( although the Radio needs to be OFF to do this ! ) :

Radio Software Version :

Early US / Canada export models of the Trophy SE ( With XM Radio )
have / had a bug in the Audio Software that could allow the radio Unit
to stay switched ON after the Ignition has been switched OFF,
resulting in a drained main motorcycle battery.

An updated Software Version ( "1.04E" ) was released that fixes this problem,
and is available from authorised Triumph Dealers.

Anyone with the XM Radio fitted is advised to get the update !

You can easily check the Audio software version of your Trophy :

The Radio MUST be OFF when the Ignition is switched ON ....

Turn the Ignition ON ( but don't start the engine ) and check for "RADIO OFF" in the Display.
If it's ON, then turn it OFF ( Volume all the way down to Minimum, Mute and Off ),
Switch the Ignition OFF, then back ON again and confirm that "RADIO OFF" is now displayed.
Press and hold the "P" button until the "DIAGNOSTICS" menu is displayed.
Scroll to the S/W VERSION item, and press Select.

The Latest Version for US market is 1.04E -  you have anything earlier ( such as 1.04A )
then get your authorised Triumoh Dealer to update it.

If all of the abive fails, then ittls backto the Seller to get them to sort it.

Cheers 

[Mahaflac]

Originally Posted by Coconut

A couple of things you can check :

Have the engine running and see if the Radio will turn ON - by pressing the Volume UP Button.

If not, check whether there is any Power at the Cockpit Stowage compartment USB Port -
which gets its Power from the Audio Unit.

If there is a Sat Nav connected to the dedicated Sat Nav Power supply socket
( behind and below the left mirror pod ) similarly check if it is getting Power.

remove the storage box under the Rider seat ( 4 x Torx screws and lift it out )
to access the Audio Unit.  Check the Multi-Plug is pushed firmly in and latched in place.

Check the Fuse ( again ? ).

Disconnect the Main battery - leave for half an hour or more then reconnect it.

If you can get the Radio to switch ON, check the Software version
( although the Radio needs to be OFF to do this ! ) :

Radio Software Version :

Early US / Canada export models of the Trophy SE ( With XM Radio )
have / had a bug in the Audio Software that could allow the radio Unit
to stay switched ON after the Ignition has been switched OFF,
resulting in a drained main motorcycle battery.

An updated Software Version ( "1.04E" ) was released that fixes this problem,
and is available from authorised Triumph Dealers.

Anyone with the XM Radio fitted is advised to get the update !

You can easily check the Audio software version of your Trophy :

The Radio MUST be OFF when the Ignition is switched ON ....

Turn the Ignition ON ( but don't start the engine ) and check for "RADIO OFF" in the Display.
If it's ON, then turn it OFF ( Volume all the way down to Minimum, Mute and Off ),
Switch the Ignition OFF, then back ON again and confirm that "RADIO OFF" is now displayed.
Press and hold the "P" button until the "DIAGNOSTICS" menu is displayed.
Scroll to the S/W VERSION item, and press Select.

The Latest Version for US market is 1.04E -  you have anything earlier ( such as 1.04A )
then get your authorised Triumoh Dealer to update it.

If all of the abive fails, then ittls backto the Seller to get them to sort it.

Cheers 

Thanks Coconut

I'll look into all of this.

*Radio does not power on. I do not even get "Audio device not found" message. (was getting this message at first, but not now.)
* does have power at the USB inside the glove box.
*12 Volt power plug has power.  fuse checked and changed to make sure functioning.
*placed the battery on trickle charger last night and will check in the morning. (was at 12.5 volts not running)

# I will check and complete the rest of this in the morning....I appreciate the help.   I did search the forum (as I have will oil questions, found my answer, so I have spared that hornet's nest.) prior to posting and found some info, and the above post is beneficial. I

[dietDrThunder]

Bring it back to the dealer immediately...do not waste time troubleshooting this. If they cable up to it and can't update the software, it's dead.

My Trophy radio unit acted exactly this way when I bought mine, and it was simply dead....needed to be replaced. Between the unit itself and the extensive labor it takes (for no good reason...awful design here), this is a $2000+ repair.

I meant to say...the one possible fix here is to buy a brand new battery, and go for a good long ride, and see if it re-appears. Several forum members have experienced this issue over time and had this resolve it. But if it doesn't, it's radio time.

[Mahaflac]

at $2000 I will enjoy a lot of quiet solitude. 

[Coconut]

The Owners Handbook Page 36 explains that when the Main Battery is Low,
and "BATTERY LOW" is displayed on the Instrument Panel,
the Heated Grips, Heated Seats, Accessory Sockets and Audio System
( where fitted ) will be switched off to allow the charging system to charge the battery.

As the Stowage Box Power socket and USB Socket both have Power,
it does not seem as though this Low Power Saving Mode has engaged -
If you have Heated Seats and / or Grips you could try turning them on
( with the engine running - they don't work with the engine off ),
to see whether they work or not.

In any event, as originally advised, and also recommended by dietDrThunder,
this is something that the Seller should be taking care of.

If you can't get the seller to sort it, and after all the checks it looks like the Audio Unit is faulty,
you could consider that the Audio System Manufacturer used to offer a repair service,
where you Mail in your Unit together with the Fee, and they Mail you back a refurbished one.

I don't know whether they still offer this service or not, which used to cost USD $395.00

Contact details : Radio Sound inc.
E Mail address  : customerservice@radiosound.com 

In addition to the cost, there is also quite a lot of dismantling to do, to get the Audio Unit out.

Cheers 

[dietDrThunder]

Originally Posted by Mahaflac

at $2000 I will enjoy a lot of quiet solitude.

I bought mine in 2018 used, with 27 miles (really) on it. When I took delivery, it still have something like 27 days of factory warranty left, so I was lucky. But, as you bought it at a dealer, I would expect them to fix it. After all, you didn't buy it with the stipulation that it have no functioning radio.

BTW I was also unlucky, as my new radio unit has such a terrible BT antenna that the only way I can maintain the connection between my helmet (Cardo Packtalk Bold) and the bike is literally to lay my head on the seat. So, after all that trouble, I don't even use the radio...but I could! :)

Good luck.

[Mahaflac]

Well.... it is not good news. I have done everything I know to do, including all suggestions from this post. The radio is dead. Now what to do?

I would like to replace it but not sure how difficult it is to extract the unit.. seems like it will be a lot of work and I’m not sure where to find the process.

It either needs to be replaced or I would like to convert that area to storage.