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Offline dietDrThunder

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Re: Radio Not Working - help needed
« Reply #8 on: January 24, 2021, 03:43:05 am »
You bought it at a dealer right? Last week? Work with them to fix it.

Offline Coconut

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Re: Radio Not Working - help needed
« Reply #9 on: January 24, 2021, 04:55:14 am »
As the Seller was a Harley Davidson dealership,
unless they are also an authorised Triumph dealer,
I donít expect they will be able to do much to get
it repaired, but I would get a quotation from Radio Sound
and see if they will at least contribute towards the cost.

I cant see anything on their Web Site about whether they provide
any Warranty on their Pre-Owned bikes ?

Thereís a Topic in the Forum somewhere with a Photo
showing a Trophy stripped down to remove the Audio Unit -
Iíll add a Link if I can find it.

If youíre going to do this I would recommend buying a service Manual
which has all the information on how to dismantle it !

Cheers  :821:


Offline Coconut

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Re: Radio Not Working - help needed
« Reply #10 on: January 24, 2021, 05:03:15 am »
Found the Topic :

Audio Unit Removal


Offline dietDrThunder

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Re: Radio Not Working - help needed
« Reply #11 on: January 24, 2021, 06:11:06 am »
The point is that they are responsible for it. Also, as it's not under the factory warranty being a Triumph dealer is not required to fix it; dealers fix bikes all the time made by other companies.

We have a thing here called an implied warranty of merchantability.  It means that regardless of the thing you buy having a warranty or not, you have the righr to reasonably expect that the item will perform properly when delivered.

The audio system in a touring bike is an important and integral system, and unless the dealer stated beforehand that the radio didn't work, they are on the hook for addressing it.

Offline Novocastrian

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Re: Radio Not Working - help needed
« Reply #12 on: January 24, 2021, 10:23:27 am »
*Originally Posted by dietDrThunder [+]
You bought it at a dealer right? Last week? Work with them to fix it.

I couldn't agree more.  I certainly wouldn't be wasting any time on this when it is clear the dealer should be sorting it.  Unless the law is significantly different in the USA to Great Britain. Get the dealer to put it right.
Ken Hastie
TTSE, a handful of BSAs and an MGB

Online Mahaflac

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Re: Radio Not Working - help needed
« Reply #13 on: January 24, 2021, 02:00:48 pm »
*Originally Posted by dietDrThunder [+]
The point is that they are responsible for it. Also, as it's not under the factory warranty being a Triumph dealer is not required to fix it; dealers fix bikes all the time made by other companies.

We have a thing here called an implied warranty of merchantability.  It means that regardless of the thing you buy having a warranty or not, you have the righr to reasonably expect that the item will perform properly when delivered.

The audio system in a touring bike is an important and integral system, and unless the dealer stated beforehand that the radio didn't work, they are on the hook for addressing it.

I knew the radio wasnít working on this bike when I bought it. The sale was an "as is" with no warranty sale. I got a really good deal on the bike and I am not complaining about the dealership. This was probably the best experience I have ever had at a dealership.

I just need to figure out what I want to do from here. Thanks for all the input.

Coconut, thank you for all your input. It is greatly appreciated. The forum content has already prove invaluable. I am really impressed with the engineering and how well this bike is put together. There are a few issues that I read that concern me, but there are several 13ís I know of with high mileage on them.  I am going through the bike and making sure all service areas have been addressed up to the 17,000 mile mark. I am really liking this bike. However due to constant rain, Iíve only been able to log about 100 miles.

THANKS EVERYONE.
Keep the rubber side down and the shiny side up.

Offline dietDrThunder

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Re: Radio Not Working - help needed
« Reply #14 on: January 24, 2021, 02:06:32 pm »
Oh i thought I read that the dealer told you it was working when they checked...i did't realize you knew that it was out.

Best of luck with it!

Online Mahaflac

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Re: Radio Not Working - help needed
« Reply #15 on: January 24, 2021, 03:14:55 pm »
*Originally Posted by dietDrThunder [+]
Oh i thought I read that the dealer told you it was working when they checked...i did't realize you knew that it was out.

Best of luck with it!

Yes. When I test rode the bike, the radio was not working. However, they told me that it was working when the bike came in. I agreed to buy the bike knowing this information. I was just hoping it was something  simple.
« Last Edit: January 24, 2021, 03:16:50 pm by Mahaflac »
Keep the rubber side down and the shiny side up.