Author [NL] [FR] [ES] [DE] [SE] [IT] Topic: Brexit or bad after-sale policy?  (Read 1308 times)

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  • Offline Icomovil

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    Offline Icomovil

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    Brexit or bad after-sale policy?
    on: Jul 03, 2021, 10.23 am
    Jul 03, 2021, 10.23 am
    Hello!

    I'm not sure I'm doing the right thing by replying in this old thread, but since it's a related matter, I've preferred to do it here before opening a new one. It's about my experience with Triumph parts. I am very happy in general with my Trophy, even I have already had some after-sales disappointment, and the last one will leave me without a motorcycle for at least 4 months, and I wanted to share the experience.

    I took the motorcycle (5 years old) to the official workshop on June 2 for a routine inspection and so that they could see the reason for a small jump that the engine made between second and third gear and they detected that the corresponding pinion of the gearbox had lost a tooth, and also the fifth.

    So far, it was "only" an economic inconvenience, since they told me that with the review, the matter would be about 2000 euros!

    Goodbye to the great vacation trip outside. But the thing is even worse: the necessary spare parts will come by dropper from England, the pinion being the last, with a date of arrival at the workshop on September 29. I am very pissed off and after several conversations and protests with the brand, there's nothing to do.

    I will not have the bike until October, it seems incredible to me but it will be like that. It's a shame, I chose this brand because I'm tired of BMW's dominance and because I think the design and performance of the Trophy for long trips is phenomenal, with a much lower cost for the same equipment. But I have already had two big problems with less than 50,000km. The first one was the cardan, when I returned from the North Cape, due to a very small loss of oil: it has no cut and I had to put it new, which meant 1500 euros and a month of unemployment.

    And now this, I do not know if it is Brexit or the brand's after-sales policy, but it is not acceptable that it has to be more than 4 months without a motorcycle, due to a spare parts problem. The motorcycle disassembled and waiting 4 months for a simple pinion. I have searched all over the web and there is no way. It seems that there is only one factory in operation in the south of England and its programming is what it is. Even it seems that the engine of the Trophy is almost 90% that of the Tiger 1200, so they share many parts,  nobody has stocks.

    The workshop apologizes (Madrid, official), but nothing more.

    A pity, I will have no choice but to take it into account and think twice before deciding on Triumph, as much as I like the brand, this is intolerable.

    I do not get it.

    Well thank you very much and sorry for my English.

    Greetings,

  • Offline digital   es

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    Re: Brexit or bad after-sale policy?
    Reply #1 on: Jul 03, 2021, 11.22 am
    Jul 03, 2021, 11.22 am
     :400: to the forum.
    Well, everything can be arranged and how do you say it is a good brand but sometimes things happen that we do not want.

    I'm going to give you my opinion about it, both for the gearbox failure and for the rear conical box (Cardan).

    In 2019 we traveled to the North Cape, when I left Barcelona I had a small leak through the seal of the rear conical box. But he was no longer in time to solve the problem, since the day of leaving for North Cape was over.

    So I took tools and a spare seal in case I had to replace it on the way to North Cape.

    During the 13,600 km of trip, I did not see a need to replace it, since I was observing it and it was not very recorded.

    When we came back from the trip and got home, I started to solve the problem of the oil leak and changed the seal, but I saw that some oil was leaking from the inside, little but it lost, so as I like to always go with The active motorcycle, I looked on Ebay for the scrap yards and I found a completely new toric box, it had only 1,550 km, we were still running, the cost was 285 euros plus shipping, so I did not think twice. These parts come from damaged motorcycles, "it feels a lot, but life is like that."

    With all this I want to say that the fast way for spare parts is to place scrap parts and to be told for sure how their condition is.

    On the subject of the pinions of your gearbox, I would do the same, there are gearboxes that are perfectly, the one of the Tiger Explorer 1200 is worth it since it is the same one that the Trophy 1200 carries, by the way, the conical box that I now have an Explorer 1200 XCA and the only thing that is different is the ABS sensor, which solves this problem by making an aluminum stop.

    Two or three years ago I bought in Guadalajara an engine block of an explorer 1200 that over time I know who it belonged to and also, I knew that owner of the explorer 1200. It only had a block, crankshaft, connecting rods and pistons, but it best of all was that it had the entire gearbox. The cost of all that set was 450 euros and the shipping was free.

    That engine I disassembled and completed everything with new parts. Enter the link that I put and in the video you can see its result. The gearbox is great.

    You should reflect on what I have told you and only you, you own your motorcycle and decide what to do, it is not a motorcycle to be stuck in a garage or workshop to pay those high bills. It is a motorcycle to do and to do kilometers end kilometers.

    https://www.triumph-trophy.com/index.php/topic,11397.0.html
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline Icomovil

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    Offline Icomovil

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    Re: Brexit or bad after-sale policy?
    Reply #2 on: Jul 03, 2021, 05.24 pm
    Jul 03, 2021, 05.24 pm
    I think you're right, but I don't have the time or the means to take care of the bike myself. However, I will have to try.

    Many thanks.

    Regards

  • Offline digital   es

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    Re: Brexit or bad after-sale policy?
    Reply #3 on: Jul 03, 2021, 05.38 pm
    Jul 03, 2021, 05.38 pm
    I didn't mean to do it yourself. Simply, you will be in charge of buying the gearbox and the workshop will replace it.

    That is why I said that you are the owner of your motorcycle and it is you who decides what to do with your motorcycle

    I know very closely several cases in Spain, in which they have done it like this, in two of the cases I helped them find the replacement and of course they already installed it in the workshop today, they still have one of the best. motorcycles from the market. In addition, the workshop itself warned them that it was better to look for the second-hand part to be replaced by the same workshop.
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline Flux_Capctr

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    Re: Brexit or bad after-sale policy?
    Reply #4 on: Jul 03, 2021, 06.43 pm
    Jul 03, 2021, 06.43 pm
    I'm very sorry to hear about your Triumph woes. I had to get second gear on my bike replaced with less than 2,000 miles (3,200 KM) on the clock which left me without a motorcycle during some prime riding weather. It felt like an eternity but, at only five weeks versus your 4 months, perhaps I should be counting my lucky stars. I mean, you live on the SAME CONTINENT! Hopefully you can talk the shop that has your Trophy into using parts from a wrecked bike instead of waiting for new. Good luck!

  • Offline digital   es

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    Re: Brexit or bad after-sale policy?
    Reply #5 on: Jul 04, 2021, 01.10 am
    Jul 04, 2021, 01.10 am
    It seems to me a total shame on the part of a distributor who makes an excuse that it is the manufacturer's problem, which in this case refers to Triumph.

    I think that none of this is true, it is simply easier to say, I do not have spare parts of this type for your motorcycle, instead of the dealer looking for solutions, for example calling other dealers in the country and between some dealers help. But unfortunately, the Madrid distributor is clear that he is going to what he is going to, and it is to fatten his billing a lot and the rest does not give a damn if the customer is left without a motorcycle or not, if he is unable to go on vacation, he will also don't give a damn. He only cares which motorcycle comes into his hands, leaves them substantial benefits, I say this because I have seen that there are many people who speak ill of that dealer

    Many times I have bought in a Madrid company that the company buys the materials directly from the United Kingdom and I have never had problems with the spare parts, in a matter of two or three weeks I have the spare parts in my possession, without paying customs duties or bagpipes .

    Not long ago I placed an order with them and I didn't have any problems either.

    In the Triumph Spain forum I saw a comment that a Trophy holder had a problem with his gearbox. Specifically with the primary shaft of the gearbox, they gave him about three months to lift the primary shaft. Seeing that the concessionaire was climbing the vine, he dabbed at his client. I entered the worldoftriumph website and saw that they had it in stock and to be sure, I sent them an email asking them to confirm if they had it available. The answer was that it was available. So the dealers, they don't give me any confidence. Why will it be ???? Well, because with the sticks that hit in billing the customer, you have your billing more than assured. For the rest, they don't give a damn.
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline Novocastrian   gb

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    Re: Brexit or bad after-sale policy?
    Reply #6 on: Jul 04, 2021, 09.26 am
    Jul 04, 2021, 09.26 am
    What has Brexit got to do with it?  Let's not talk nonsense or politics.
    Ken Hastie
    TTSE, a handful of BSAs, a Vespa 300 and an MGB

  • Offline Icomovil

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    Re: Brexit or bad after-sale policy?
    Reply #7 on: Jul 04, 2021, 09.49 am
    Jul 04, 2021, 09.49 am
    Brexit has been one excuse used by my local dealer, I think the problem has to do mainly with the bad after-sale policy from my local dealer.

    Anyway, thank you all for your answer, I’ll try to find an used spare.

    Best regards,

    Fernando

     



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