Author [NL] [FR] [ES] [DE] [SE] [IT] Audio Off - Low Voltage  (Read 1791 times)

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  • Offline Goodoni

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    Offline Goodoni

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    Audio Off - Low Voltage
    on: Mar 22, 2022, 09.39 am
    Mar 22, 2022, 09.39 am
    All,

    When I start mike bike I get "Audio Off - Low Voltage" in my display.
    I've checked the battery and it check out fine.
    How do I reset?, also would this have anything to do with my Heated Grips not working?
    I believe I read somewhere that when this comes on, that it turns off other features to save power.
    Thanks in advance for your reply's

    Goodoni

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Audio Off - Low Voltage
    Reply #1 on: Mar 22, 2022, 06.22 pm
    Mar 22, 2022, 06.22 pm
    Does this message just appear briefly when cranking the engine over ?

    If so it seems that it is a fairly common occurrence.

    Will the Audio then switch ON ( press the Volume UP button ) after the engine has started ?

    If the Voltage stays ( detected ) as "Low" then certain circuits ARE disabled,
    which includes the Audio system, Heated Grips and Seats if fitted, and any Accessory Sockets.
    The engine idle speed may also increase. ( Owners Handbook Page 36 ).

    Low Battery voltage could be a result of a faulty battery - which should be professionally checked.

    Some Members have reported corrosion of the Main Battery cable terminals, so check :

    • The Main Battery terminals are both clean and tight
    • The Main Fuse near to the Battery and it's Fuseholder are clean and free of corrosion

    • With the Ignition ON, prior to starting the engine,
      the Main Battery voltage shoud be at least 12.0 volts or slightly higher
    • After starting the engine, the Voltage at the Battery should rise to around 13.5 to 14.0 volts
    • If the voltage doesn't rise after starting the engine, check the terminals
      at the Alternator are clean, tight and corrosion free
    • Check the Earth / Ground connection from the Main Battery
      to the engine block is also clean, tight and Corrosion free

    • If the battery is confirmed as being "good", and all connections are clean,
      tight and corrosion free, but the voltage remains low, the Alternator may be faulty,
      though there have been very few reports of this ( if any ? ) within the Forum.

    Cheers  :821:








  • Offline Goodoni

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    Offline Goodoni

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    Re: Audio Off - Low Voltage
    Reply #2 on: Mar 23, 2022, 11.45 am
    Mar 23, 2022, 11.45 am
    Coconut,

    Thanks for the information, I'm starting to wonder if I bought the right bike.
    It turns out my bike does not have heated grips even though it has the switch, which I will now need to add. (I ride in all kinds of weather)
    I can live with the "Audio Off, Low Voltage" message, I do not use the radio anyway.
    I would like the TEC Mode which is missing from my display, I spoke to my nearest dealer, and they no clue on how to get it updated.
    The valve adjustment is going to be a pain and very expensive.
    I'm starting to get concerned, the bike does perform very well, but I'm not sure the issues and the maintenance is going to be my cup of tea.
    I like to ride bikes, not work on the constantly.

    Goodoni




  • Offline Coconut   gb

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    Offline Coconut

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    Re: Audio Off - Low Voltage
    Reply #3 on: Mar 23, 2022, 12.22 pm
    Mar 23, 2022, 12.22 pm
    Hi again,

    With regards the Heated Grips - this is a fairly common occurrence - because the Switch is there an assumption is made that they are fitted when they are an optional extra.

     You should check whether the Bike you bought was advertised as having Heated Grips - if it was you could ask the seller if they will pay for them to be fitted.

    If not, the Grips are still available to buy from Triumph but some of the fittings are no longer available, although I am working on that to be able to provide the “obsolete” parts !

    You didn’t say whether the “Low voltage” problem remains after starting the engine - Can you turn the radio on with the engine running ?

    If the problem is still there with the engine running it needs to be investigated as per my previous post.

    With regards to the lack of TES adjustment menu it is simply not acceptable the an authorised Dealer to say they haven’t a clue about what to do!

    At the very least they can consult Triumph Head Office who will talk them through the process.  If they won’t do that, contact Triumph yourself, explain the problem and response from the Dealer and ask what they will do to support this issue.

    Email : after.sales@triumph.co.uk

    The 20,000 miles service IS a biggy and unless you have the skills to perform the work yourself, or can find an independent Triumph trained mechanic, there’s not much you can do about the cost !


    Cheers,


    Last Edit: Mar 23, 2022, 12.26 pm by Coconut

  • Offline Goodoni

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    Offline Goodoni

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    Re: Audio Off - Low Voltage
    Reply #4 on: Mar 23, 2022, 02.17 pm
    Mar 23, 2022, 02.17 pm
    Coconut,

    First of all I want to "Thank You" for all of your assistance, many Triumph owners would be lost without you! :046:

    I am in contact with my seller to see if they will do anything, I’m not holding my breath!

    I’m am planning on adding the grips, so any information you can provide regarding obsolete parts would be great!

    The “Audio Off - Low Voltage” does remain on when the bike is running, but I can use the radio normally.

    I have contacted my localish dealer and they had no idea of what I was talking about, kind of scary!
    I have emailed Triumph directly, currently waiting for a reply.

    I’ve received a price from the dealer, very expensive.
    I’m looking for an independent shop that's familiar with Triumph’s, here in the states - they are far a few between.
    I’m pretty good with mechanicals, I may do the valve adjustment myself with some of my riding buddies next winter based on your very informative How-To tutorial, still TBD

    Thank you very much, your input and knowledge is very much appreciated. :763:

    Goodoni


  • Offline digital   es

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    Offline digital

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    Re: Audio Off - Low Voltage
    Reply #5 on: Mar 23, 2022, 05.51 pm
    Mar 23, 2022, 05.51 pm
    I feel that it is somewhat disappointed by the heated grips, TES and Valve Adjustment.

    We go by steps, placing the grips is not a problem and they do not have much work to install them.

    The issue of valve adjustment, any motorcycle is necessary, at least do that review.

    For example: BMW costs a lot of money to check the valve adjustment, with the difference that it is not necessary to disassemble as much as in a Trophy.

    Seen in this way, BMW is very, very expensive and the cylinders are at work without being necessary to disassemble half the bike as in the Trophy.

    As Coconut has told you, with mechanical skills, it will only be the cost of the material.

    Lastly I have looked at your profile and I don't see what model of Trophy you have, I see you are from the UK and as such there are Trophys SE and the standard model there. In States all Trophies are SE.

    So my question is... What TRophy model do you have???. If it is the standard model (not SE) it does not have electronic suspension, therefore, the TES system will not appear on the dashboard.
    Only motorcyclists know why dogs stick their head out the car window.


  • Offline PhilInAthens   us

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    Offline PhilInAthens

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    Re: Audio Off - Low Voltage
    Reply #6 on: Mar 24, 2022, 01.18 am
    Mar 24, 2022, 01.18 am
    Goodoni; you wrote-

    "The “Audio Off - Low Voltage” does remain on when the bike is running, but I can use the radio normally."

    That is very confusing. If you have that statement displaying, the audio system should not / will not operate. Do you mean it displays for a while after the bike is running and then disappears? (If so, I have found that to be "normal".)

    Ignoring that for the moment;  If your battery has any age on it I would recommend replacing your battery. I have found the TTSE to be very voltage sensitive. As a result, voltage transients related gremlins can be very bizarre. Battery replacement fixed several for me.

  • Offline Goodoni

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    Offline Goodoni

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    Re: Audio Off - Low Voltage
    Reply #7 on: Mar 24, 2022, 03.23 pm
    Mar 24, 2022, 03.23 pm
    digital & PhilInAthens,

    I actually live in the US, and I have a 2013 Trophy SE.
    The Audio-Off Low Voltage" does display when I start the bike - then goes off after the bike is running. (Not a big deal, I do not use the radio)
    I'm an planning on adding the heated grip in the next couple of weeks, based on coconut's tutorial - it looks pretty straight forward.
    I'll probably tackle the valve adjustment next winter, that will give me plenty of time to prepare and do my homework.

    I owned a BMW before I purchased this Triumph, and I have done all of my own maintenance for years.
    I'll take my time step by step, If I have any issues, I'm sure you guys will help out as always.

    Thank for the support! :047:

    Goodoni



     



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