Author [NL] [FR] [ES] [DE] [SE] [IT] SiriusXM losing signal  (Read 360 times)

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  • Offline ladisney   us

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    Offline ladisney

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    SiriusXM losing signal
    on: Nov 14, 2023, 03.52 am
    Nov 14, 2023, 03.52 am
    At startup the SiriusXM radio works fine.  After 15-20 minutes it starts to cut out.  A few minutes later the audio quits altogether and the "check antenna" alert comes on.  All the other inputs work fine.  I checked the software version and it is up to date.  This has happened several times.  The only thing that varies is how long it takes for the XM audio to go out.  Has anyone else had this issue? 

  • Offline trophied   us

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    Re: SiriusXM losing signal
    Reply #1 on: Nov 14, 2023, 04.44 am
    Nov 14, 2023, 04.44 am
    Here's a link to the radio manufacturer for you:
    https://www.radiosound.com/
    You might look them up and give them a call to see if they can shed some light on the problem or can furnish you a new antenna if that is indeed the problem.  Out of curiosity do you have the Triumph OEM GPS mount on the bike?  That requires the antenna to be moved from it's original location on the dash itself to the top of the GPS plate and possibly moving it has created a connection problem.
    One of the Founding Members of the Twisted Trophies

  • Offline Coconut   gb

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    Re: SiriusXM losing signal
    Reply #2 on: Nov 14, 2023, 07.57 am
    Nov 14, 2023, 07.57 am
    The XM Antenna plugs into a socket attached to the Frame forward of and behind the left Mirror pod,
    accessible by removing the painted panel surrounding the left Indicator.

    From there the harness runs into the Audio Unit housing below the under seat storage compartment,
    where it plugs directly into the top of the Audio Unit - so check those connections in case they have been disturbed.

    It "sounds" though like there is a breakdown of an electronic component after being used for a few minutes
    and this may be within the main Audio Unit - RadioSound inc ( details provided in previous message from trophied )
    will be able to advise on possible repair options.


    Should you need to replace the XM Antenna, ( Part Number T2505856 )
    it would appear that they are no longer available.

    When I checked this morning - Hermy's Triumph eStore was off line  :027:

    There is currently a "used" XM Antenna being offered for sale at an inflated price on eBay,
    ( GBP 136.18 ) although they do have the "Make an Offer" feature available,
    and would appear to provide "free" US Shipping  :

    13 Triumph Trophy 1200 SE Radio Antenna

    ( The last listed price of these at World of Triumph before they became unavailable was GBP 87.02 )


  • Offline ladisney   us

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    Re: SiriusXM losing signal
    Reply #3 on: Nov 14, 2023, 04.27 pm
    Nov 14, 2023, 04.27 pm
    Thanks guys.  I just emailed them. 

  • Offline ladisney   us

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    Offline ladisney

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    Re: SiriusXM losing signal
    Reply #4 on: Nov 26, 2023, 11.08 pm
    Nov 26, 2023, 11.08 pm
    Just finished taking the radio unit out to send it to Radio Sound for evaluation and repair.  For something that is so easy to find and disconnect it requires taking the whole rear end apart to remove.  I hope they get it back quickly while I still remember how it all goes back together.   :001:  At least it's snowy outside so I'm not taking the bike out anyway.  The company is located in Louisville Kentucky so the shipping is domestic.
    Last Edit: Nov 26, 2023, 11.10 pm by ladisney

  • Offline Trophyed-Up   us

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    Re: SiriusXM losing signal
    Reply #5 on: Nov 27, 2023, 10.28 pm
    Nov 27, 2023, 10.28 pm
    My Serius/XM radio has always had lousy reception.  I didn't get any messages from the system as you've described.  I bought a second antenna to see if that would improve reception but it made no difference.  The bluetooth transmitter is also a problem.  It constantly loses connection.  I chatted with the manufacturer about my unit a couple years ago and they advised me that a replacement would probably not be an improvement.  Hope you get yours fixed. 

     



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