Hi Ernest,
As well as getting the dealer's mechanic to read the instructions,
when you pick the bike up, make sure you check they work properly :
( engine must be running ), and that the instrument panel display has been
enabled - which they need to do via their Triumph software interface.
When switching on "Warm" heat, you should get the Heated Grips symbol displayed
in the bottom left corner of the instrument display with one "bar",
and when on "Hot" heat you get two bars - as on Page 35 of the owners manual.
When you switch the grips off, the display initially shows no bars,
then after a few seconds the Grips symbol clears from the display,
which they seem to have omitted from the Owners Manual !

