Opened my left pannier this morning to take my gloves out (only thing in the box), I let the lid open against my leg and drop it down onto the strap. The bottom of the strap (the end attached to the lid) pulled right off the rivet. The rivet held, the web of the strap just opened and let her drop. I do believe I'll go visit my friendly dealer for a repair. That is one cheesy looking attachment.
No, I take that back. They'll just replace it with the same setup. Im going to make my own heavyduty strap. No sense replacing crap with warranty crap.