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Offline Papermaker

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DealerTool/Microsoft Driver Compatibility Status
« on: February 04, 2014, 06:06:49 pm »
Hi DealerTool

Last September we worked together to determined that the Microsoft driver update function was not compatible with your interface software.  At that time you said that you were working on a fix that would be available soon.  After your most recent software update several Trophy owners who've installed the updated software are continuing to have the Driver Update issue.  What is the status of the fix?

Thanks,

--John

Hi John—

We are working on Win8 and starting to make some progress now. Hopefully next month(ish) - recently we’ve been focused mainly on adding the function tests to help our Daytona 675 customers who needed to set the exhaust valves and Trophy owners who wanted to reset the screen position.

Kind regards

DT

Offline w8d4it

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #1 on: February 04, 2014, 08:00:57 pm »
I'm not sure I understand the update issue. If I'm running Windows 7 will I have a problem with using Dealer Tool.  I'm several hundred miles away from my bike at the moment so I can't test but last time I used the tool it work great.
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Offline Queensland Ken

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #2 on: February 04, 2014, 08:32:20 pm »
Don't panic too much when it come to installing the program on Win 7.

Just follow the instructions / help file & install the program via the DealerTool installer.exe program.
Don't have the OBD cable plugged in or Windows will install a newer set of drivers.
Must be installed using the Dealer Tool drivers.

If Mr Microsoft takes control the comms won't work.
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Offline Papermaker

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #3 on: February 04, 2014, 08:59:02 pm »
Ken's right w8d4it.  If your DT interface was working it should still work after you install the new software.  I was providing an update on DT's efforts to write software that stays compatible with Microsoft's constantly updated drivers.

--John

Offline w8d4it

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #4 on: February 04, 2014, 09:20:41 pm »
So do I have to go to Dealer Tool to download an update or are the updates you refer to Microsoft updates?
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Offline Queensland Ken

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #5 on: February 04, 2014, 09:55:15 pm »
Yes, you have to go to the Dealer Tool site.
There is a new version of the Dealer Tool program, Version 6.00.

Read up and follow the instructions and there shouldn't be a problem.

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Offline w8d4it

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #6 on: February 04, 2014, 09:58:52 pm »
OK. Got it. Thanks
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Offline Queensland Ken

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Re: DealerTool/Microsoft Driver Compatibility Status
« Reply #7 on: February 04, 2014, 10:13:48 pm »
Don't worry, I got bitten the first time, doh!  :008:

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2007 FJR 1300