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Offline Harlock

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Is there a way to report an issue directly in UK?
« on: April 04, 2014, 11:37:24 am »
Hi!

Unfortunately! I've a lot of little issues on my bike, especially with TES. My local dealer is very polite and helpful... but he just proceeds t trials, and I'm afraid that my Country central Triumph headquarters do not signal the matter  to UK with the proper urgency because there are not so many Trophys here.

Can some of you help me to reach UK Triumph Customer Care to signal my problem directly where somebody could help me?

Many thanks!


Offline Sanctuary

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Re: Is there a way to report an issue directly in UK?
« Reply #1 on: April 04, 2014, 11:56:38 am »


You can try .....

Triumph Motorcycles
Srl Viale delle industry,
 10/18 20020 Arese (MI)
 Italia
 Mail: Triumph Italia Tel.: +39 02 9345451     Fax: +39 02 93582575

OR

Triumph Motorcycles Ltd
Jacknell Road
Hinckley
Leicestershire
LE10 3BS
United Kingdom
Telephone +44(0) 1455 251700

 :148: :148: :148:

Offline Caoimhín

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Re: Is there a way to report an issue directly in UK?
« Reply #2 on: April 04, 2014, 12:22:14 pm »
Good luck writing to Hinkley. I'm still waiting for even the courtesy of an acknowledgement of a letter I sent them a month ago.
Caoimhín

Offline Harlock

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Re: Is there a way to report an issue directly in UK?
« Reply #3 on: April 04, 2014, 12:44:36 pm »
 :006:

Is it really so difficult? Don't they have an e-mail for Customer Service in UK? I tried to phone to Italy, and I spoke with someone... but I was very surprised in noticing that "waiting" seams to be for them the solution to everything... because I'm covered by warranty... I do not use cars... so a bike stop is an issue for me...and after all the best warranty from a Customer point of view... is the warranty that do not need to be activated!

Many thanks to everybody, anyway!

Offline Sanctuary

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Re: Is there a way to report an issue directly in UK?
« Reply #4 on: April 04, 2014, 12:50:40 pm »


Did find the e-mail addy, but don't know if it works?

wecouldntgiveaflyingf!$%@wedontwannaknow.net

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Offline Sanctuary

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Re: Is there a way to report an issue directly in UK?
« Reply #5 on: April 04, 2014, 12:55:00 pm »
On a serious note I did find this on the 675cc forum.  It might be worth a go  :084:     after.sales@triumph.co.uk
« Last Edit: April 04, 2014, 12:57:17 pm by Sanctuary »

Offline Harlock

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Re: Is there a way to report an issue directly in UK?
« Reply #6 on: April 04, 2014, 01:00:40 pm »
 :020:

Many many thanks!!!! I'll try!

Offline seadog

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Re: Is there a way to report an issue directly in UK?
« Reply #7 on: April 04, 2014, 02:36:11 pm »
Harlock

Sorry to hear of your frustration. I have always had good response from UK Triumph Thankfully never had to call them about a problem. But they were very helpful when I discussed the fork seal leaks and I did get a call back.

Number already given.

but worth a try and when you get to the person who is dealing with your problem get their name and ask for an email contact.

Customer service 00 44 1455 251700

best of luck

seadog
seadog