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Offline Ernest T

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Dealer Tool
« on: April 29, 2014, 10:10:08 pm »
I bought the dealer tool but haven't set it up yet because I don't have a computer in my house with a cd drive. We've got two laptops, a netbook and a couple apple I pads.  The netbook is pretty old and I'm thinking I can dedicate it to the garage.  Is the CD auto boot or can I just copy its files to a USB drive at work and install the software from the USB port?

Offline Theo

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Re: Dealer Tool
« Reply #1 on: April 29, 2014, 10:40:38 pm »
*Originally Posted by Ernest T [+]
I bought the dealer tool...
Is the CD auto boot or can I just copy its files to a USB drive at work and install the software from the USB port?

I didn't do it that way, but i remember seeing that option noted in the Dealer Tool documentation when I installed mine.  Supposed to work.

Theo
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Offline Ernest T

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Re: Dealer Tool
« Reply #2 on: April 30, 2014, 12:17:16 am »
Thanks Theo

Offline janfmiller

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Re: Dealer Tool
« Reply #3 on: April 30, 2014, 02:56:49 am »
I copied the files from the CD to a USB drive and installed, no issues, BUT... you must use the USB drive, if you copy to the local hard drive and try to install from there the install will fail...  I believe the docs mention use of a USB drive...

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Offline Coconut

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Re: Dealer Tool
« Reply #4 on: April 30, 2014, 09:52:37 am »
You could also Download the latest Version of DealerTool software here : DealerTool v6.00a

Download and Installation instructions are provided on the above page :028:

TIP :
After downloading, disconnect from the Internet before installation to ensure the correct drivers are used
from the downloaded files, and not incorrect drivers that could get downloaded from Windows Update,
as has happened to at least one member !

« Last Edit: April 30, 2014, 09:54:28 am by Coconut »

Offline Ernest T

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Re: Dealer Tool
« Reply #5 on: April 30, 2014, 01:26:58 pm »
Even better, thanks

Offline cropbiker

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Re: Dealer Tool
« Reply #6 on: April 30, 2014, 04:25:27 pm »
I have still yet to get my DealerTool to talk to my Trophy.

I have an older Windows XP laptop which is reserved for nothing but this purpose. I have downloaded the version 6.00a software. Then disconnected from the Network and run the installer but they refuse to communicate.

I get lights on the dealer tool but it doesn't want to know. I have uninstalled the software. Deleted the USB devices from system and then reinstalled several times with no success.

Anyone got any hints or suggestions?
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Offline Coconut

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Re: Dealer Tool
« Reply #7 on: April 30, 2014, 04:55:29 pm »
Hi cropbiker,

Have you checked the COM Port is set correctly ?

( IIRC I had to change mine - I think "COM 8" is selected as a default value ).

With the DealerTool connected between your Trophy and your Laptop,
switch on the Ignition ( Don't start the engine ) and make sure the Kill switch is in the "Run" position.

Run the DealerTool program - Does the program start up and stay running ?
( If it shuts down then it is liklely the Drivers are not installed correctly ).

The bottom bar of the screen on your PC should look something like this -
with your Operating System correctly identified :



( Bottom left says "Windows XP", then "01 Interface found" then "COM PORT 8" then
"NO ECU detected" ).

If it does NOT say "01 Interface found" then the DealerTool has not been installed correctly to your PC.

To check the correct COM Port has been set :

Right click on 'My Computer' --> Click 'Properties' --> Click 'Hardware' --> Click 'Device Manager' -->
then Click on 'Ports' - You should see the DealerTool Interface and the COM port number.

If the COM Port number is different to that shown on the PC Screen in the previous step,
you will need to change it within the DealerTool software, to the one shown in "Device Manager",
which is easily achieved via the "Options" page.

If the correct COM port is set, and the next box at the bottom of your screen says "NO ECU detected"
then I think you'll have to contact DealerTool for support.

The DealerTool web site says it "should" work on a PC running Windows XP,
so I would email them : support@dealertool.co.uk and ask for Support  :028:

Cheers,