I am having the issue with the no heated grip icon and grips don't work. I saw in my kit the dealer didn't hook up a little 'do hickey'

but in my research that part isn't needed on the grip kit, so not sure why it came with it. My dealer was going to look at the ecu flash for the grips when they did my GPS mount and first service.
Hopefully that is all it is for the two of us.
Hello. You probably do need that "do hickey" which is the shorting link to enable the grip icon on the LCD display. Here is the confusion, there are 2 kits. A9638088 does not supply the shorting link and relies on the ECU/ECM to enable the grip icon on the LCD. A9638094 does supply the shorting link and does NOT rely on ECU/ECM to enable the grip icon on the LCD. My 2014 Trophy SE did need the shorting link and did not need anything enabled in the ECU/ECM.
If you have this connector under your cockpit storage, then you have A9638094 and you simply need to connect that shorting link to enable the icon.

You can find more info regarding the differences between the 2 kits in the grip install instructions:
http://triumphinstructions.com/ProdDocs/A9638094-EN.pdfHope this helps clear up some of the confusion.