Author [ES] [PL] [PT] [IT] [DE] [FR] [NL] [DK] [SE] [FI] [NO] Topic: Feeling ripped off  (Read 14211 times)

0 Members and 1 Guest are viewing this topic.

Offline neojynx

  • Ex Member
  • *
  • Posts: 386
  • Garry, Fareham
    • View Profile
  • Bike: Triumph Trophy SE
  • City / Town: Fareham
  • Country: UK
Feeling ripped off
« on: January 16, 2015, 06:29:13 pm »
Hi

Just had my 1 year (10,000) service done at Destination Triumph Solent. The TT actually only has 6700 on the clock.  Hit the roof when I saw the bill. Admittedly they did phone and say that the brake pads needed changing, so gave the go ahead for the front but not the back (as I was told they were less worn)

Couldn't believe the bill at £520 - still can't.

3 hours labour  @ £65 + vat / hour (not including the pads (£99+vat) which were charged at 1/2 hour separately)  Oil / filter change, air filter change (did it need changing, I think not)

Not happy..

G
Honda Deauville
Honda Pan European ST1100
Triumph Sprint GT
Triumph Trophy - The blue one

Offline Bobbya

  • Trophy Pro
  • ***
  • Posts: 164
    • View Profile
  • Bike: Trophy se
  • Country: UK
Re: Feeling ripped off
« Reply #1 on: January 16, 2015, 06:38:38 pm »
*Originally Posted by neojynx [+]
Hi

Just had my 1 year (10,000) service done at Destination Triumph Solent. The TT actually only has 6700 on the clock.  Hit the roof when I saw the bill. Admittedly they did phone and say that the brake pads needed changing, so gave the go ahead for the front but not the back (as I was told they were less worn)

Couldn't believe the bill at £520 - still can't.

3 hours labour  @ £65 + vat / hour (not including the pads (£99+vat) which were charged at 1/2 hour separately)  Oil / filter change, air filter change (did it need changing, I think not)

Not happy..

G
That's not nice,don,t let it ruin your weekend,I think personally they're taking a bit of a liberty.
I am innocent☺!!

Offline Coconut

  • Trophy God
  • *****
  • Posts: 9586
    • View Profile
  • Bike: 2017 Trophy SE
  • City / Town: South Birmingham
  • Country: UK
Re: Feeling ripped off
« Reply #2 on: January 16, 2015, 08:08:25 pm »
According to the Service Schedule the Air Filter should be changed
at the 10,000 miles service, whether it appers to need changing or not,
so I don't think you can argue that one,
however the RRP for a Front Brake Pad set = £59.99 including VAT,
not £99.00 + VAT, so I would definitely challenge that price with them,
and ask for an explanation about why they have charged you £58.81 extra !
World of Triumph - Trophy Parts / Prices - Item 10





Offline john348

  • Trophy Master
  • ****
  • Posts: 1524
    • View Profile
  • Bike: sprint1050 tiger955
  • City / Town: Farndon
  • Country: UK
Re: Feeling ripped off
« Reply #3 on: January 16, 2015, 08:12:58 pm »
One to steer clear of then.   Sorry about the price, it did seem very expensive especially for pads.  It is a shame that triumph Leicester used to have a price list behind the counter which they stuck to even after saying the trophy was a bit more difficult than other triumphs!  It is a shame as they have closed.


Offline Coconut

  • Trophy God
  • *****
  • Posts: 9586
    • View Profile
  • Bike: 2017 Trophy SE
  • City / Town: South Birmingham
  • Country: UK
Re: Feeling ripped off
« Reply #4 on: January 16, 2015, 08:37:11 pm »
Thinking about this a bit more ......  :084:

Air Filter = £25.00
Oil Filter = £9.36
Fuel Filter = £38.48
4Ltrs Castrol Power 1 Racing 4T Oil = £29.68
3 Hours labour @ £65 = £195 + vat ( £39.00 ) = £234.00

Front Brake Pads = £59.99
Extra Half Hour labour to fit Brake Pads = £39.00

Total = £435.51

( Retail Parts prices from World of Triumph, Oil from "Demon-Tweeks.co.uk" )

Did you get an itemised bill - What else did they charge you for ??

Offline Travelling2bob

  • Trophy Master
  • ****
  • Posts: 544
    • View Profile
  • Bike: Triumph Trophy SE
  • City / Town: Sale
  • Country: Australia
Re: Feeling ripped off
« Reply #5 on: January 16, 2015, 09:36:36 pm »
Mate, that's expensive in any currency. Labour alone equates to $A130/hr. That's pretty high end billing akin to solicitors (lawyers), General Practitioners, etc. My 16,000km service was around $A350 (although I replaced the oil and filter myself). Also Triumph have prescribed labour times for warranty and services you might want to check. I believe 16,000km service was 1.5hrs as it's really a check and replace; adjustment requirements if detected are additional labour times.

Regarding air filter replacement, and as Coconut has stated, it's 16,000km or 10,000 miles. I believe it's better to be safe than sorry so all filters get replaced at my services, especially air and oil filters. At 16.000km my air filter was quite dirty and was replaced; not surprising given the dust and bugs in the atmosphere here.

Aside from questioning the dealer do you have a Consumer Protection Agency that you may approach? I'd be interested if what you've been charged is the norm in Old Blighty.

PS: Sorry about the ODI cricket result :745:
Wherever you go, there you are.
Triumph Trophy SE
Triumph Thunderbird 1600
Triumph Sprint ST
Ducati ST3

Offline Older traveler

  • Trophy Member
  • **
  • Posts: 54
  • USE IT !!!
    • View Profile
  • Bike: 2013 Trophy SE
  • City / Town: Bridgeton NJ
  • Country: USA
Re: Feeling ripped off
« Reply #6 on: January 16, 2015, 11:56:29 pm »
Brakes at 7000 miles? Is this normal? I'm used to getting 40,000 off the Harley. I'm new to this sport touring thing.

Offline Saaz

  • Trophy Master
  • ****
  • Posts: 1079
    • View Profile
  • Country: Australia
Re: Feeling ripped off
« Reply #7 on: January 17, 2015, 01:58:57 am »
I just replaced my rear and front pads originals at 57,000kms, and I use the brakes a bit hard at times. Fronts were not really in need of replacement, the link brake pad at the front was worn more but still a few 10,000kms left in it. Rear were marginal so I just did them.

I would really question the front replacements at that distance, and like to see the pads taken out. If they were indeed needed to be done there must be a problem.

 



tweedy-bunch