Poll

When you have a warranty issue with your bike from the dealer you purchased the bike from

Does your dealer go out of their way to help?
11 (84.6%)
Do they put you off and tell you no appts till?
0 (0%)
How may days do you wait for warranty service
0 (0%)
Have you had to wait for more than two weeks for parts???
2 (15.4%)

Total Members Voted: 13

Voting closed: March 02, 2015, 05:36:39 am

Author [ES] [PL] [PT] [IT] [DE] [FR] [NL] [DK] [SE] [FI] [NO] Topic: Dealer service  (Read 4618 times)

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Offline mastertrophy

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Dealer service
« on: February 15, 2015, 05:36:39 am »


Please help me out with this survey thanks guys :440:

Offline Gordon3xBBB

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Re: Dealer service
« Reply #1 on: February 15, 2015, 07:16:42 am »
Only me ?

I know I bought my Pre-Loved '12 TTSE only recently and the thing is actually out of Factory Warranty but MY Dealer (Performance Triumph, Cheltenham) is simply the best....
With my Pre-Loved Bike purchase I get a three-month Dealer Warranty. After a couple of days I went back to collect the LiFePo4 battery I was going to fit. They asked how I was getting on with the Bike etc - told them about my mistake on not getting new tyres fitted and needed the Front Forks resetting (lowering) in the Yokes.
They did all that for the Cost of the Tyres ONLY.... and when I mentioned the bubbled powder-coating on the Underside of the Shaft Drive Rear Bevel Housing they said they'd check with Triumph and try to get that replaced under "Warranty"...
 :152:
The Bits are IN, the New Bevel Housing has had new bearings installed - all ready and waiting for when I take my TTSE in for her 10K Miles Service in a few weeks time.

A good Dealer is worth sticking with....I've been going to mine for Spares for my other two (First Generation) Trophies for the last 5 years. Prior to my TTSE the only other Bike I bought from them was the Tiger 800 (2 years ago) which I part-X'd for the TTSE

To Answer the other Question(s) posed by this POLL (?)
I never get fobbed-off - they will usually "See Me" as soon as I drop by
I have never needed to wait for Workshop Time - not ever had a problem that required immediate attention - for Servicings we negotiate and I choose a time that suits them best - being retired I can go in anytime
I have NEVER had to wait more than two days for a Part to come from Triumph
« Last Edit: February 15, 2015, 11:25:42 am by Gordon3xBBB »
1992 Trophy 900 MkI (aka My Lady Tracey)
1997 Trophy 900 MkII (aka My Lady Sharon)
2012 Trophy SE MkIII (aka Sophie)

Offline Verdun95

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Re: Dealer service
« Reply #2 on: February 15, 2015, 09:27:07 am »
How can you answer item #3  :187:
An old biker must be a good rider

Offline Trophy Tom

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Re: Dealer service
« Reply #3 on: February 15, 2015, 10:55:01 am »
I'm lucky my son actually works for the dealer, I get everything at his discount 5% over cost. Last week I had a problem fitting a new top box so I get home the bike is gone, he picked it up with the company truck and trailor and took it back to the dealer to have one of there mechanics look at it. Doesn't get any better than that I guess  :001:
Trophy Tom

Offline malcolm

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Re: Dealer service
« Reply #4 on: February 15, 2015, 11:20:42 am »
GORDON who is your dealer I think we should name the good ones they deserve the free advertising.

Offline Gordon3xBBB

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Re: Dealer service
« Reply #5 on: February 15, 2015, 11:24:50 am »
malcolm - I've modified my Posting to include the Dealer's name

Performance Triumph, Cheltenham
301 Gloucester Road
Cheltenham
GL51 7AP

www.blademotorcycles.co.uk
« Last Edit: February 15, 2015, 11:27:42 am by Gordon3xBBB »
1992 Trophy 900 MkI (aka My Lady Tracey)
1997 Trophy 900 MkII (aka My Lady Sharon)
2012 Trophy SE MkIII (aka Sophie)

Offline cropbiker

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Re: Dealer service
« Reply #6 on: February 15, 2015, 12:29:45 pm »
They are my dealership too and I totally agree with all the comments Gordon makes.

Friendly, efficient and will always work with you to get the best solution quickly. :152:
Triumph Trophy! Not for every Tomaz, Dieter or Herman!🇬🇧

Offline janfmiller

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Re: Dealer service
« Reply #7 on: February 15, 2015, 07:15:15 pm »
I've had to wait for parts, but that's not the dealer's fault.  In most cases they've gone beyond the call of duty for me..
1977 Suzuki TS-185
1974 Kawasaki Z-1 903
2013 Triumph Trophy SE
2017 Honda Africa Twin NON-DTC
2021 Honda Africa Twin Adventure Sports ES ( in the mail )...