Hi undecided,
That's a real shame but is a sad fact of life and human nature that individual sales people
let their own personal preferences influence their advice. Or maybe they just earn more commission
by selling something else, and don't really care what they say, as long as they make a sale !

I would consider writing to Triumph Head Office to let them know that sales staff are giving out
incorrect information, and the effect it had on you not purchasing one of tehir motorcycles
at that delaer, and then they can take it up with them, if they so choose.
Sadly over in the U.S. there have been a number of reports by our Forum Members
of individual dealers letting the Triumph brand down. This doesn't seem to happen ( as much ? )
over this side of the pond in the UK, where Triumph have better control over the Dealerships.
Meanwhile, don't give up - the Trophy IS a fantastic machine !
The attached map doesn't show distances, (and you didn't say which Dealer it was that let you down),
but there
are other dealers that you could visit, to see if the experience there is more professional.
If you do end up buying a Trophy from them, consider the extra distance as a bonus, as it will give
you an excuse ( not that you'll need one ) to ride the bike more when it comes to servicing time

Cheers

