Updating Audio Firmware

[Wells]

So, I just got done updating the audio firmware on my SE. Why did I do it myself? Well... let's just say that my dealer isn't exactly the most clued in person when it comes to computers...

Basically, I spent two hours waiting around at the shop today for the tech (the only Triumph tech) to complete what turns out to be truly a five minute operation (and yes, Triumph apparently gives them 0.08 hours to do this operation as a warranty item). The two hours ended up in failure, and I was sent on my way while they perform more research concerning how to do the update, since they couldn't get it to work... and left the thumb drive that I had to provide for them (I REALLY want this update, darn it! Sirius XM keeps draining my battery!) on the bike so that I could perhaps take a look and see if I could get it to work myself.

Which I did.

Turns out that the tech hadn't bothered to unzip the file on the thumb drive and actually read the instructions, because they spell out exactly how to do the procedure... which turns out to be a piece of cake. It really did take me all of five minutes to perform the procedure once I had the thumb drive set up in the way the documentation spells it out.

If anyone would like, I can list those very instructions here for you. I don't know about the legality of posting the audio firmware update, though, so I will not do that at this time.

[Zebraranger]

I'd say that worked out pretty well for you. I'm just curious, does the firmware have any kind of identification such as version 4.11 or something like that? Since I purchased the bike used with 4500 miles on the OD from the Triumph dealer, and I've only had it a few months, I need to find out if its had the update. This dealer probably wouldn't have a clue either from my dealings with them. I haven't had any battery problems but I don't ride it every day either, sometimes it might be a week or two, so when I know its going to be parked for a few days at a time I keep it on a battery maintainer in the garage.

[Wells]

OK... first, to find out what audio version you have in the first place, do the following:

• Turn the ignition on
• If it is not already turned off, turn the radio off by holding down VOL - until "RADIO OFF" is shown in the lower display area
• Turn the ignition off
• Turn the ignition back on
• When the welcome screen disappears (the trip screen appears) press and hold the "P" button until the "DIAGNOSTICS" menu is displayed

From here you should be able to take a look at the firmware revision for the radio. My revision was 1.03A, and this firmware revision upgraded it to 1.04E.

And if your dealer in Florida is the place formerly known as Streit's, then I can assure you that they do not know this procedure...  :)

[Zebraranger]

Thank you for the info. I checked and it showed it has the firmware revision upgraded it to 1.04E, so I guess either they did it or the previous owner had it done. I'm in the Tampa/Brandon area. I normally deal with Haps Cycles in Sarasota since my previous bikes were a Sprint ST, Honda Goldwing and a Triumph Bonneville, Haps is a Triumph & Honda dealer. I purchased the Trophy from the Triumph dealer in Lakeland, their service dept is just horrendous.
Thanks again for the good information on the firmware.

[miss]

1.4e firmware weighs very little.
if you have it on a usb pendrive, would you kindly attach it here, and so we can update ourselves, thanks

[shyoung1]

Wells,
Thanks for the instructions, just checked mine and it is version 103A. So, my question is, I've never had any issues with my early '13 Trophy AT ALL, is there any advantage to updating the firmware? Did the thumb drive tell you what the changes were in version 104E?

[Coconut]

The main reason for the update was to resolve an issue where some US version Radios
were not shutting down the Bluetooth module when the Ignition was switched off,
causing the battery to drain - if you've had no battery problems then I wouldn't worry about it,
and just let the Dealer do the update next time they carry out a Service for you.

[shyoung1]

Gotcha, I may never have it done. If it ain't broke.....