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Offline trophy4me

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Sena S20 keeps turning itself off
« on: April 11, 2015, 07:50:47 pm »
 Hey All

Have the garmin 590lm and the Sena s20 Bluetooth but it's keeps turning itself off,
Any ideas  :087:
trophy4me (Andy)

Offline Coconut

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Re: Sena S20 keeps turning itself off
« Reply #1 on: April 11, 2015, 08:39:43 pm »
Have a look at this - others with the same problem : Sena S20 - Shuts off at random ...

Possibilty that the latest Firmware Update may resolve the issue ?

« Last Edit: April 11, 2015, 08:50:06 pm by Coconut »

Offline trophy4me

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Re: Sena S20 keeps turning itself off
« Reply #2 on: April 11, 2015, 08:43:55 pm »
Hi coconut

It's the Sena which is turning itself off
trophy4me (Andy)

Offline Coconut

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Re: Sena S20 keeps turning itself off
« Reply #3 on: April 11, 2015, 09:16:39 pm »
Got it - Just edited my original post to add a link were others are having the same problem.

The latest Sena S20 Firmware version is 1.3 so I would check that first,
but if the fault is still happpening, you may have to raise a Support Ticket with Sena for replacement(s).

Cheers  :821:


Offline DonTom

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Re: Sena S20 keeps turning itself off
« Reply #4 on: April 12, 2015, 06:05:52 am »
*Originally Posted by trophy4me [+]
Hi coconut

It's the Sena which is turning itself off
Even when the Sena battery is fully charged? Even within the first 30 minutes  after a charge?

The only reason I am asking is that my N-Com does the same thing when the battery gets a bit weak. But then I can turn in back on and it might work normally for another 20 minutes--but will get worse and worse until the next full charge. Maybe less than five minutes the second time, etc.

It's usually best to use them right after the full charge. Mine will last all day right after a full charge and never turn itself off.

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Offline trophied

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Re: Sena S20 keeps turning itself off
« Reply #5 on: April 12, 2015, 04:51:18 pm »
This sounds like it might be up to Sena to rectify the problem.  My Sena SMH10 can get a full charge and sit for weeks (it has in the past for reasons beyond my control for 8 weeks), and the battery will still power it for at least 4 hours from my experience.  I think your 20S may need some help in firmware or warranty.  In the past Sena support has been pretty good from what I've seen, but if you do go to them for a resolution it would be nice to know if that's still the case.
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Offline trophy4me

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Re: Sena S20 keeps turning itself off
« Reply #6 on: April 25, 2015, 08:47:11 am »
Hey All/ Coconut


The  sena 20s out of the box what firmware dos it come with ?.
I've contacted sena they are telling me to just reset it there have not mentioned the firmware at all  :087:

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Offline Coconut

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Re: Sena S20 keeps turning itself off
« Reply #7 on: April 25, 2015, 08:52:34 am »
Hi trophy4me,

What Firmware comes "out of the box" will very much depend on the age of the box !

See here : Sena Firmware History

For the Sena 20S the latest Firmware is Version 1.4 dated April 19, 2015,
so released only SIX DAYS ago and 8 Days AFTER you posted the problem !

Maybe this latest update contains the fix for your problem ! :084:

Cheers  :821:




« Last Edit: April 25, 2015, 09:26:05 am by Coconut »

 



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