Beware Parcelforce

[threeup]

On Tuesday I ordered a hugger from PowerBronze
It was sent out by them on Wednesday - for delivery Friday
I received a text from Parcelforce giving me a number of options - one of which was to have it delivered to the local Post Office - As I expected to be out Friday pm I selected that
Parcel force responded with a Thank you you confirming that it would be delivered to the Post Office and that I would get a card

Friday came and my need to be out was cancelled so I was at home all day
No Card
No Delivery

The Tracking system shows it signed for by someone I have never heard of at 17:04 Friday (P Duncalf)
Undaunted this morning I went to the local post Office - the parcel is not there, they know nothing about it and they do not have a P Duncalf

I have notified Powerbronze (they are closed at weekends) and now need to wait for them to follow it up

If you ever  get these text options I suggest NOT using the Deliver to Post Office option based on this experience - there is either some fraud here or gross incompetence. Unfortunately this is not  the first time I have had problems with delivery couriers. Most are excellent (as the guy who came yesterday with my Big Blue lift), but some appear to live in a very different world

I'll post more when I have it - at this stage Powerbronze are as much a victim of gf the screw up as I am

[neojynx]

I also bought a PB Hugger on Tuesday, payment went through via Paypal. Thought it odd I received no confirmation email from Powerbronze.  Anyway still waiting, just sent an email. Hopefully they will sort it out as I don't think its got as far as parcelforce yet!

G

[threeup]

Neojynx - I got  an email from Powerbronze the day after I ordered it

FWIW when I rang yesterday (spoke to Customer Service) to warn them of the issue (after 17:00 so it should have arrived by then) they were helpful

[Gordon3xBBB]

So sorry to hear you've had trouble with Powerbronze and ParcelForce guys.... 

I ordered mine the other day, paid through Paypal, tracked it through ParcelForce and it was delivered yesterday....
Fitted it one hour later.

Tested it today, one minor "tweak" required to lift it off the tyre - Satis.

 

[trophied]

neojynx,
Every time I use Paypal in the states it takes a little while or the next day for the vendor to acknowledge the order after Paypal has e-mailed me the payment confirmation, especially if it is after 2:00 pm during the day for most vendors.  Order processing with some companies I presume.  I personally like using Paypal.  Hope your Powerbronze order goes well and the installation is not a hassle.  Mine was an easy install and effective.

[john348]

I have had lots of trouble with parcel force.  I chased a package that was coming from the states.  I was told it should have been delivered by parcel force so I contacted them to be told "I had refused delivery so it was sent back tot he depot where they keep things for 2 weeks before sending it back to the sender". I asked she did I refuse delivery they told me yesterday so I said I would come over and pick it up but I did Not refuse delivery and was in all day.  I went 25miles to pick it up to be told it had been returnend to sender.  They seemed so thick they would use "tried yesterday, returned to sender and we keep it for 2 weeks" in the same sentence?  And would not accept it made no sense.

If the driver does not feel like he wants to deliver he marks it refused so he does not have to try again!

Another time they left a signed for package on a doorstep about 1 mile from my house luckily the occupier rang and told us.

If delivery goes wrong it is always parcel force.  I would never ever use them.

I am not surprised about your package I wonder what then driver did with it??

[Coconut]

Aaah - Parcel FARCE - the ones who treat FRAGILE labels as a challenge,
and see how many separate pieces they can divide the contents into before you open it       

Often the Parcel Farce drivers ( and other couriers ) are under a lot of pressure to
get all their deliveries done, but they simply don't have time to do them all.

I know of one company that pay their delivery drivers per delivery - if they don't ATTEMPT delivery they don't get paid,
but if they HAVE "attempted" delivery, and there was no-one at home, or someone "refused delivery",
then they DO get paid.  So the driver who doesn't want to finish late but still get paid the ful quota
marks a few up as "No Reply" or "Refused delivery" when they hadn't attempted the delivery at all 

[Gordon3xBBB]

Parcel Farce are no longer part of Royal Snail......they're anxious to develop a reputation of their own making