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Offline Ray_B

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Re: Unacceptable "service" delays from my Central NJ dealer
« Reply #8 on: May 22, 2015, 08:07:35 pm »
I would love to give you the names but they've proven they have me by the balls. Bike apart in their shop, no date given for return so I'm not going to pour more salt into this wound. I think I have been bitten by the "retaliate against bad reviews" beast.  :182:
Ray

Offline Coconut

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Re: Unacceptable "service" delays from my Central NJ dealer
« Reply #9 on: May 22, 2015, 08:15:27 pm »
Wise move,

Wait until you get a response from Triumph themselves,
and you've got your Pride & Joy back repaired to your satisfaction,
then you can decide what to do - based on the complete "experience"  :028:


Offline w8d4it

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Re: Unacceptable "service" delays from my Central NJ dealer
« Reply #10 on: May 22, 2015, 10:08:13 pm »
Seems to me that NJ must have a consumer protection agency.  Likely under the auspices of the Attorney General.  Usually is.
Proudly Riding Triumph Since 1968
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Offline Ray_B

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Re: Unacceptable "service" delays from my Central NJ dealer
« Reply #11 on: May 31, 2015, 01:51:31 am »
Final chapter: I got the bike back Friday 5/29, 19 days past the initial estimate. All is well in the world and the wheels haven't fallen off after 300 mi. Dealer ordered TPMS sensors under warranty for up-coming tire swap.

 Triumph America responded to my email with a canned , "we'll look into it" reply but I haven't heard from them again. If they did anything behind the curtain, I'm unaware.

Lesson I should have already known by now: Never make plans based on a service provider's 'estimate'.
 :034:
« Last Edit: May 31, 2015, 01:55:29 am by Ray_B »
Ray