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Offline Ernest T

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TES Malfunction After Service
« on: June 18, 2015, 09:45:51 pm »
My Trophy has a three month old battery and has started fine since I installed it.  When I went to pick it up after the 20k service, the battery was flat--the dealer ran it down doing some part of the service.  They jump started it and now I have a TES malfunction and the windscreen won't go up or down. They said it was caused by the dead battery and the ride home should fix it.  They also admit the screen was going up and down and there was no TES malfunction when I brought it in.  I rode it home, about 20 miles, and now it starts, but I still have the TES malfunction and a inop wind screen.  I called the dealer and they told me to put it on a battery charger overnight and see if it would fix the issue.  I don't really think that's going to fix it.

Offline w8d4it

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Re: TES Malfunction After Service
« Reply #1 on: June 18, 2015, 10:58:34 pm »
I suppose the TES malfunction light story is believable (but doubtful) but I  find it hard to believe the windshield would remain inoperative.  Perhaps a fuse associated with the windshield is blown?  Why didn't the dealer do a reset on the TES?
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Offline mmlanes

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Re: TES Malfunction After Service
« Reply #2 on: June 19, 2015, 04:33:59 am »
Out of curiosity, which dealer do you use for service?
My original dealer got out of the Triumph brand all together and my next closest dealer is Lone Star in Austin.
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Offline malcolm

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Re: TES Malfunction After Service
« Reply #3 on: June 19, 2015, 03:38:11 pm »
I would not have left the dealers until they had put the bike back as it was when you brought it in. If that meant using a new battery then they should have given you a new battery

Offline Ernest T

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Re: TES Malfunction After Service
« Reply #4 on: June 19, 2015, 07:22:06 pm »
I took it back this morning and the Triumph tech, who was not there when I picked up the bike, got it fixed quickly. The ECM wasn't communicating with the TES. He also said someone had left the key on and that's why the battery was dead.  He apologized for the condition of the bike when I picked it up. I've had issues with the dealer before, but they are good people and make it right. They did the 20k service free as compensation for messing up the Cylinder head TSB.

Offline Ernest T

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Re: TES Malfunction After Service
« Reply #5 on: June 19, 2015, 07:24:22 pm »
*Originally Posted by mmlanes [+]
Out of curiosity, which dealer do you use for service?
My original dealer got out of the Triumph brand all together and my next closest dealer is Lone Star in Austin.

Killeen power sports. I bought my bike used in Odessa. It was purchased in Midland so there used to be a Triumph dealer there.

Offline w8d4it

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Re: TES Malfunction After Service
« Reply #6 on: June 19, 2015, 10:32:12 pm »
*Originally Posted by Ernest T [+]
They did the 20k service free as compensation for messing up the Cylinder head TSB.
If that included adjusting the valves then that was a pretty good comp :028:
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Offline Ernest T

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Re: TES Malfunction After Service
« Reply #7 on: June 20, 2015, 08:57:32 pm »
*Originally Posted by w8d4it [+]
If that included adjusting the valves then that was a pretty good comp :028:

It did, the bill was almost $500.