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Offline dolfanbolt

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Dead Battery new Trophy
« on: June 29, 2015, 08:25:42 pm »
My Trophy is a 2013, brand new just purchased a little over a month ago, (new old stock).  Was right at 500 miles and after sitting only 3 days was dead.  A new battery was put in bike prior to purchase.  I sent it to the shop find out what is wrong and also for 500 mile maintenance.  I also asked them to make sure stereo firmware was done as I have heard this causes issues.  They originally said it was just the battery, but when I continued to press about the stereo firmware, they did call Triumph and realized they needed to do this firmware update.  They called said all was done and ready for pickup. I live about 3 hours away so waited for weekend.  When I went to pick up about 5 days later, battery was dead.  They put another battery in, but noticed there is a draw on the battery.  They said they would need to keep the bike to find issue, this was Saturday, so waiting until open Tuesday to call Triumph to continue troubleshooting as they are close Sunday Monday.  I told them they would have to deliver the bike to me after repairs.  Reading forums see many complaints similar to this. Does anyone have any idea just what might be the issue, this is giving me a bad feeling.

Offline DonTom

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Re: Dead Battery new Trophy
« Reply #1 on: June 30, 2015, 12:06:08 am »
*Originally Posted by dolfanbolt [+]
My Trophy is a 2013, brand new just purchased a little over a month ago, (new old stock).  Was right at 500 miles and after sitting only 3 days was dead.  A new battery was put in bike prior to purchase.  I sent it to the shop find out what is wrong and also for 500 mile maintenance.  I also asked them to make sure stereo firmware was done as I have heard this causes issues.  They originally said it was just the battery, but when I continued to press about the stereo firmware, they did call Triumph and realized they needed to do this firmware update.  They called said all was done and ready for pickup. I live about 3 hours away so waited for weekend.  When I went to pick up about 5 days later, battery was dead.  They put another battery in, but noticed there is a draw on the battery.  They said they would need to keep the bike to find issue, this was Saturday, so waiting until open Tuesday to call Triumph to continue troubleshooting as they are close Sunday Monday.  I told them they would have to deliver the bike to me after repairs.  Reading forums see many complaints similar to this. Does anyone have any idea just what might be the issue, this is giving me a bad feeling.
There are other things that can cause such a battery drain  issue with the ignition off, such as a shorted diode in the alternator.  But I don't think I have heard of others here having such a problem here--at least not yet. You could be the first. Seems all the battery drain problems mentioned here so far have been  because of needing the audio  module software update. This is only with the USA/Canada TTSE with XM radio.

BTW, my TTSE  does NOT have the update and I have no trace of a battery drain issue. Mine draws 14 ma max when the key is out and that is acceptable.

Be sure to let us know what the problem was, as yours seems it could be something different.

-Don-  SSF, CA
1971 Black BMW R75/5/* 1984 Red Yamaha Venture* 2002 Yellow Suzuki DR200SE* 2013 Blue Triumph Trophy SE*2016 Orange/Black Kaw Versy 650 LT*2016 Orange Moto Guzzi Stelvio* 2017 Gold/Black Harley FLTRU RoadGlide Ultra*2017 Zero 6.5DS* 2017 Zero SR13 w/Pwr Tank*2020 Energica SS9

Offline dolfanbolt

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Re: Dead Battery new Trophy
« Reply #2 on: June 30, 2015, 12:56:31 am »
will keep in the loop.  Feel better knowing not other issues like this, doing a quick read, thought I saw something.  They have put 3 batteries in it now, and they die if sit for 3 days,  thought I had it when told them about the stereo firmware, but did not get it.  Thanks for touching base, dealer open again tomorrow so hopefully will know something soon

Offline azgman

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Re: Dead Battery new Trophy
« Reply #3 on: June 30, 2015, 03:23:43 am »
Well, I would check the bike myself to be sure that they successfully performed the stereo software upgrade. 1.04E is the version you want to see. The method to check is here on this forum if you search for it.

Good luck!
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Offline dolfanbolt

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Re: Dead Battery new Trophy
« Reply #4 on: June 30, 2015, 04:01:50 am »
I checked it when I was there to pick it up and it had been updated.  Just for fun of it, updated it again, but it definitely showed the right update when I arrived to pick it up.  Unfortunately as said, battery had drained again

Offline DonTom

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Re: Dead Battery new Trophy
« Reply #5 on: June 30, 2015, 06:14:51 am »
*Originally Posted by dolfanbolt [+]
I checked it when I was there to pick it up and it had been updated.  Just for fun of it, updated it again, but it definitely showed the right update when I arrived to pick it up.  Unfortunately as said, battery had drained again
I assume nobody knows how much current it is drawing from the battery yet. How long did it take for the new well charged battery to go completely dead?

Perhaps a faster discharge than an audio module can draw. Perhaps a shorted alternator diode, if it's really draining a known good battery down very fast. But there are even other possibilities. IIRC, even the ABS module can be the problem as it normally has voltage on it all the time, even when the key is out.

-Don-  SSF, CA
1971 Black BMW R75/5/* 1984 Red Yamaha Venture* 2002 Yellow Suzuki DR200SE* 2013 Blue Triumph Trophy SE*2016 Orange/Black Kaw Versy 650 LT*2016 Orange Moto Guzzi Stelvio* 2017 Gold/Black Harley FLTRU RoadGlide Ultra*2017 Zero 6.5DS* 2017 Zero SR13 w/Pwr Tank*2020 Energica SS9

Offline azgman

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Re: Dead Battery new Trophy
« Reply #6 on: June 30, 2015, 02:08:42 pm »
Yep, time to install an amp meter and start pulling fuses to isolate the problem.
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Offline dolfanbolt

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Re: Dead Battery new Trophy
« Reply #7 on: June 30, 2015, 09:52:58 pm »
I am unfortunately 3 hours away from bike.  I hope to have some answers by end of day as they are supposed to be working on it today, so I was told this morning.  I'll try to get some of the draw numbers from them.  I know at my house, I was gone 3 days first time it drained, before the stereo firmware was done.  Not sure how long it had sat after they put in new battery and did the firmware and 500 mile maintenance.  They called on a Monday and said it was ready and I showed up to a pickup on Saturday, it was dead again.