Shifting Issue and upcoming repairs

[TrophyGuy2014]

Hello to everyone

Well, it's been a little over a year since I bought my 2014 TTSE. I didn't have a particularly good summer for riding this year, owing to a number of reasons, (New Brunswick, in Eastern Canada) and, consequently, I only have 23,000 Kms on the clock.

On September 21st, 2015, I noticed some gear slippage (i.e. falling momentarily out of gear and then immediately re-engaging), in 2nd gear. I had experienced it a few weeks earlier, but chalked it up to engagement of the rev limiter.

Bottom line, a diagnosis, last week, at the dealer (Atlantic Motoplex, Dieppe, New Brunswick) identified the problem as a warped shift fork, with damage to the 2nd and 6th gear. What with the bike being under warranty still, the matter will be dealt with at Triumph's expense. Service at both the dealership and the Triumph North America call centre has proven to be nothing but a professional experience with people who care about their customers. Brad, the Triumph rep person with whom I spoke in Georgia, was truly interested in my problem and provided me with excellent service.

That being said, and without wanting to in any way tarnish the excellent customer service that I have received, the problem lies in the fact that I am going to be without my bike for a period of about four weeks (which is a LONG time for me in PRIME riding season). I've been provided with a loaner machine from my dealership - a Tiger 1050 - for which I am grateful, but I am troubled, nonetheless, at why a 2014 Triumph Trophy SE would have such a problem anyway, to begin with. The Trophy is a premium motorcycle which has, to date, produced many enjoyable hours of riding. I have to say that this recent experience has struck a blow to my confidence in the machine and in the brand. I would like feedback from any of you fellow Triumph riders about what you might think of my predicament. I do not think that I am over-reacting. Have any of you experienced similar problems?

Thanks !

[Lieu57]

Yup. Same issue. Bent fork. Replaced the fork along with 2nd, 3rd, and 6th gear.  Mine is also a 2014. Problems started at around 6,000 miles.
Glad to hear you were given a loaner. I was not so fortunate.

[w8d4it]

Wow, bummer of a first post

[cropbiker]

Welcome.

While upsetting to hear of the problem it is really great to hear of good service from Triumph NA having heard some not so good feedback about them... perhaps things are improving there.

Things do go wrong with any brand, its how they sort them out which is the measure of the brand.

[Coconut]

Hi Trophyguy2014 and to the Club !

Sorry to hear that you've had this problem, but glad it is being sorted out for you -
shame they didn't have another Trophy for you to use as the Loaner !

Of course you should be disappointed that this has happened,
but is a fact of life that with any Manufacturer,
despite the most rigorous pre-release production testing
there will always be occasional failures after Release,
but you can rest assured that Triumph will be looking at such failures
to see what can be done to limit them further in the future.

Cheers 

[Stelyn]

  to the Forum,  sorry to hear about the Bike issue, but at least its getting sorted by Triumph       so you will be soon back on the road.......

[TrophyGuy2014]

Thank you to all for your comments and thank you to the MODERATOR for moving my post to the appropriate area. I am pleased with the service received from TRIUMPH NA, though I remain puzzled as to why the company does not have the sufficient parts readily available for a fix. The shifting fork issue is not an uncommon one. I wonder, though, has Triumph taken any steps to improve the quality or durability of the fork and gears (2 and 6 in my case) to effectively prevent the failure from re-occuring? Any thoughts or information on that particular point?

[cropbiker]

I wouldn't say it was a common failure... have heard of 2 or 3 in here including yours.

Still more than enough of a problem if you are the one effected.

As a matter of course those failed components will have been returned to triumph for analysis of root cause for continuous quality improvements and they may well lead to design changes, supplier changes etc.