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Offline gonzo464

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XM radio issues
« on: January 10, 2016, 06:56:53 pm »
Hey Gents, having an issue with my XM radio and was looking for some input if anyone else had this problem..

Couple months ago, I had the dealership install the new audio update, so the audio is 1.04E.  Before this update, the XM did work, although it was only in preview mode.

I had logged into my XM account and was able to add this radio to it, I have the radio ID and all, and it showed a 3-month trial.  Anyways, it needed to send a signal out to the radio, so when I go turn on the bike/radio, nothing shows up on the screen.  The radio itself works... FM radio, bluetooth, etc.

When I switch it to 'XM' the only thing that shows up on the bottom of the screen, where it would normally display channel info, is 'XM' in the top left corner, and 'P1' in the top right corner. 

It's just blank in the center, no 'No Signal' no nothing.  When I try to change channels, again, nothing happens.  Can't put it on channel 1 to receive the activation signal, can't go to channel 0 to even view the radio ID.

In the Diagnostics menu, under XM Diagnostics, it shows signal strength as none... I don'e even know what the other things mean.  I even took the bike out for a short ride to see if I could get a signal with no luck.  I have gotten signal in the garage before.

Not sure if the audio update messed with something or not, but this is the first time I tried the XM since getting the update.  I did try pulling the audio fuse, but that didn't work.

Offline azgman

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Re: XM radio issues
« Reply #1 on: January 10, 2016, 09:38:32 pm »
Make sure your bike is outside and facing South. It sounds like you are trying to connect while in your garage and that does not work for most people.
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Offline gonzo464

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Re: XM radio issues
« Reply #2 on: January 10, 2016, 11:09:45 pm »
*Originally Posted by azgman [+]
Make sure your bike is outside and facing South. It sounds like you are trying to connect while in your garage and that does not work for most people.

Didn't face South... but I did have the bike outside.  Even went for a ride with the radio set to XM.  I even stopped in a large parking lot for a few minutes, making sure to be away from trees and such.  No luck.  I may take the bike to work tomorrow, and see what happens.  May swing it by the dealership, unless it decides to start working.

Offline tdragger

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Re: XM radio issues
« Reply #3 on: August 20, 2016, 09:57:48 pm »
Any update on this issue?  My XM is doing the same thing.  I did notice a "Check Antenna" message just a few minutes before the XM went blank.  All other sources are working but not XM.

I have the side panel off and see that the connection appears to be solid.  Is there a separate XM fuse somewhere that I can check?
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Offline gonzo464

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Re: XM radio issues
« Reply #4 on: August 21, 2016, 12:53:22 am »
*Originally Posted by tdragger [+]
Any update on this issue?  My XM is doing the same thing.  I did notice a "Check Antenna" message just a few minutes before the XM went blank.  All other sources are working but not XM.

I have the side panel off and see that the connection appears to be solid.  Is there a separate XM fuse somewhere that I can check?

Sorry, been a while and kinda forgot about this.

The dealership thought it was the XM antenna.  Either gone bad or had a bad connection.  They had swapped my antenna with one from a used trophy and it was still having the issue.  Turned out the XM module in the radio crapped out, so they had to replace the whole audio module.  Yay for extended warranties.  They were able to get a audio module quickly and got the bike back to me within a week.

All was good for a couple months until it kept dropping audio altogether (audio not found).  One day the bike didn't turn on at all.  Took the battery in and had it tested.  Bad battery.  Replaced that and now no issues.  Not even the 'Low Voltage' messages.

Offline tdragger

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Re: XM radio issues
« Reply #5 on: August 22, 2016, 01:02:19 pm »
Damn, sounds like I have the same issue.  I have a cross country trip scheduled 2.5 weeks from now and I was really counting on the XM to help keep me awake.  Of course, all the dealers are closed on Monday so I'll have to wait until Tuesday to see what can be done.

Just to make sure, the radio module is under the seat.  Correct?  It shouldn't require too much of a tear down to get it out I hope.
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Offline Coconut

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Re: XM radio issues
« Reply #6 on: August 22, 2016, 10:30:16 pm »
It IS under the seat, underneath the Stowage box that's under the rider's seat, but ...

It shouldn't require too much of a tear down to get it out I hope.

 :110:  Afraid not ! - Have a look here : Audio Unit Removal

« Last Edit: February 11, 2021, 11:53:56 am by Coconut »

Offline oakville

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Re: XM radio issues
« Reply #7 on: August 23, 2016, 03:42:24 pm »
If you can re and re it yourself the audio module only costs $150 US to repair/replace and return ship.  Plus shipping to Radio Sound.  They turned my unit around in 4 hours.  The whole process only took a week and that included the extra 2 days for customs clearance each way across the border.  Excellent customer service and they make the unit for Triumph.  The $150 is a flat fee by the way.  No quotes or tests or any malarky just $150 for a new or repaired unit with a 6 month warranty.