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Offline TrophyTed

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New member
« on: June 19, 2016, 07:07:17 am »
Hi,

I have been lurking on the forum for a while. I picked up a new 2015 Trophy SE two months ago from a dealer here in New Jersey. The bike seems nice so far. I do have issues with the poor dealer support in New Jersey. The dealer where I purchased displayed shady sales tactics in my opinion. I will not go back there. The other Triumph dealer in my area seems to not know a lot about the Trophy. I asked them about the radio update during my 500 mile service and was treated rudely. They refused to listen to me. I showed them the post from this forum. Their response was they never trust anything from a random sites that is not Triumph's.

I am still hunting for a copy of the audio update file. I also noticed when riding today, that downshifting from 2nd to 1st is having some issues. I seem to get stuck or feel the gears forcing past neutral. I need to put some more miles on and see if that is really a problem.

Again, the bike so far seems good. I am starting to second guess my purchase because of my poor experiences with dealers in my area. Will I be able to any type of quality service if a warranty issue comes up?

I do appreciate this forum and all the good topics. I learned a lot so far about the bike from all your extensive and detailed posts.

Thank You
« Last Edit: June 19, 2016, 07:50:22 am by TrophyTed »

Offline cropbiker

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Re: New member
« Reply #1 on: June 19, 2016, 07:36:38 am »
Hi there and welcome.... I hope you get your concerns sorted... The whole dealership side of things can really make or break the ownership experience
Triumph Trophy! Not for every Tomaz, Dieter or Herman!🇬🇧

Offline Coconut

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Re: New member
« Reply #2 on: June 19, 2016, 08:50:49 am »
Hi TrophyTed and :400: to the Club !

Their response was they never trust anything from a random sites that is not Triumph's.
I assume you've checked and that you don't have the latest Version 1.04 E ?

Have a look here - Where Triumph Dealers can find audio software updates ( U.S.)
at the First Post, and ask the Dealer to check on THEIR OWN SYSTEM,
as per that Post, where they will find the Audio Software Update for Version 1.04E  :157:

( Also check your Personal Messages ! )

Cheers  :821:

« Last Edit: February 11, 2021, 05:52:22 pm by Coconut »

Offline silverstripes

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Re: New member
« Reply #3 on: June 19, 2016, 11:35:23 am »
Hi Ted and welcome to the gang  :821: Get stroppy with your dealer and let Triumph UK know their not producing the goods for you  :039:
It wasn't me !!

Offline Bludy L

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Re: New member
« Reply #4 on: June 19, 2016, 12:09:01 pm »
 Welcome.

Poor dealer support sucks. When I lived in another state the local Triumph dealer knew how to sell them but were not very good at service. In my current location I have several nearby dealerships and some of them are very good!

Good luck. It's too good a bike to give up because of poor service from dealers.
My mother asked what I wanted to be when I grew up. I said "a biker". She said I'd have to choose one or the other.

Offline Studley

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Re: New member
« Reply #5 on: June 19, 2016, 05:07:13 pm »
Hey TrophyTed. Welcome and congratulations. Sorry to hear your local dealer is a dick. I would not be too concerned cause the Trophy is a reliable bike in the most part and I'm sure there is more than one dealer within riding distance. My dealer of choice is ~ 4 hours away. My suggestion is that you look for the next closest dealer and then work a trip into your plans. I would contact them, ask to talk with the dealer principal and or GM service manager and let them know you are looking for a dealer and a relationship. Plan a trip and go see them. In advance let them know you want to come out and visit them and ask for a tour and get some history on their technical capabilities as well as let them know what your expectations are. It can work and there are good dealers out there. You just need find one that aligns with your expectations.

Hope that helps and enjoy the new ride.

Studley

Offline trophied

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Re: New member
« Reply #6 on: June 19, 2016, 06:41:37 pm »
 :400: to the forum.  I would think that a 2015 would already have the latest audio update from the factory.  I have a great dealer that is an hour or so away and it's always a pleasure to see them.  The service rep and mechanics have all been there since I bought my first BMW from them in 2010, even though the dealership was bought and moved about a mile or so into their existing multi brand store.  Now it's a whole different shopping experience with much more inventory and buying power, but still very friendly and top notch in the service department.  Hope you find one within reach that suits your requirements and level of expertise.  :821:
One of the Founding Members of the Twisted Trophies

Offline TrophyTed

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Re: New member
« Reply #7 on: June 19, 2016, 08:39:40 pm »
Thanks everyone for the welcome.

It was strange that I needed the radio update. My bike had 1.04A (1.04E now ) when I picked it up from the dealer. When the bike was in for the 500 mile service, the other dealer found and applied an update to the ECM. It just goes to show their lack of knowledge. Very strange...

There is a Triumph only dealer in PA that isn't to far of a ride. I will look to them for service next time. I went to the original dealer because the price was discounted due to it being in stock for a while.

I am really enjoying the bike. I see some people say that weight on the bike is a problem. I really don't see it or feel it. My other bike before the Trophy is a Fat Boy Harley. Both bikes come in around the same weight.

I got the Trophy because it was different from the usual bikes in New Jersey. Everything I see is either a Harley or Japaneses sport bikes. I love the wind protection afforded by the adjustable windshield. Riding a cruiser was killing me for long rides. The constant wind tires me out past 1-2 hours. It will also be great for winter riding here in New Jersey. I really wanted something to use all year long.

The steering is very different. I need to get use to the lighter touch required compared to a Harley. I was taken back how once in a turn there is no need to apply more control input to maintain the lean. It is almost like a point and go type of bike. It drives itself. I am just along to take in the sites.
« Last Edit: June 20, 2016, 06:22:45 am by Trophy Moderator »

 



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