1 year update

[Agrsiv]

I traded in my 14 ttse one year ago for a HD Street Glide because I was having the XM battery drain problem and the dealers I called either ignored my multiple calls completely or didn't have a clue what I was talking about and then wouldn't return my calls after I explained that triumph did know about the problem and had a fix for it. Anyway... After $1500 in seat and suspension upgrades, it rides much better than stock and is still the roughest riding bike (over $15k) that I have owned. I regret the trade and miss the ttse but bad (or no) customer service from 2 different dealers was unacceptable. Unfortunately only bmw has anything else worth looking at and their history for being unreliable scares me. I honestly think the ttse is (for me) the best bike out there.

[atrophy]

Sorry to hear that.
I have used three dealers.  Two have been very good, the third is a disaster.

[Coconut]

Argsiv,

Sorry to hear your experiences of yet another US Dealer letting Triumph,
and the Trophy model down so badly.

Triumph really do need to get a grip of their overseas Dealers
if they want to build confidence in the marque, it shouldn't be up to
our Members to teach them what they should they be doing !

We even have a Topic on this Forum especially to instruct US ( as in United States ! ) Dealers
as to where they can find the necessary Audio Software update on THEIR systems ! 

[trophied]

Sorry to hear about your dealer issues.  Your experience makes those of us that have good dealers appreciate them even more.  Mine is courteous, knowledgeable, helpful, and reasonably priced (for a dealer), and I don't begrudge them making a profit considering the huge investment they have in building, inventory, and staff.

[AZBob]

I specifically asked for the dealer to make sure my audio was upgraded to the latest version before I picked up my bike from them when new. The radio software was NOT current when I got my bike. I don't think the training is there. I was told they hooked up the computer and everything was up-to-date, so obviously they didn't know the radio software is updated separately from the ECU.

[Bludy L]

Dealers are hit and miss. When I lived in Maine I had one choice and they were good at selling bikes but not much else.

After moving to Ohio I have had multiple dealerships from which to choose. One had ceased to be a Triumph dealer with good reason. They were terrible. They were the closest. Moving outward the next one is good. The next superlative as is the next farthest one. I consider myself very fortunate!

Based on my experience in Maine, I feel your pain.

[2slowTrophy]

I have three Triumph dealers in my area.
The first one I used with my Tiger 1050 and never had a problem.
My second dealer carries BMW also so I have taken my Trophy to them the 500 mile check up went good.
The 10,000 mile checkup was not as good same dealer  , I found that the body parts with the front turn signals in them were not put back right.
I refitted the parts and found a 18 mm wrench under my seat that I used as payment for my time.
I will have to check the dealer that worked on my 1050 or the dealer that I have not used yet for my 20,000 service.

[1675]

My original selling dealer was so bad it was enough to sour my experience of what is basically a good bike. Sadly, Triumph seem reluctant to impose any sanctions against such dealers and as a result will lose customers which seems ludicrous. I never mind paying for the service they offer, but object to paying for service I dont get