Author [NL] [FR] [ES] [DE] [SE] [IT] Topic: Completely Dead  (Read 4884 times)

0 Members and 1 Guest are viewing this topic.

  • Offline bigcountry   us

    • Trophy Pro  ‐    292
    • ***
    • Topic Author

    Offline bigcountry

    • Trophy Pro
    • ***
    • Topic Author
    • Posts: 292
    • Country: us
    • Bike: 15 Trophy, 06 Tiger
    • City / Town: Gretna, LA
    Completely Dead
    on: Feb 13, 2017, 06.21 pm
    Feb 13, 2017, 06.21 pm
     :169:  Gents,

    3 Feb weekend.  I went for a ride.  I have a Sena headset so I had my audio set up for headset.  Up to this point I didn't have a single problem with my radio.  This particular weekend. My radio wouldn't work.  No big deal I rode without it.   I got home and parked the bike and forgot to connect the battery tender.  On Wed (3 days later).   I went to start up the bike and it was completely dead.  I then hooked up the tender and the bike is not taking a charge. 
    OK
    1.   This happened before when I first bought the bike.   I took it back and the dealership replaced the battery reconfigured the audio application/program .  I think the radio kept playing after I turned the bike off. 
    2.  I wonder if this  happened again. 

    Question:  Should I replace the battery?  If I do, will I have to reconfigure the radio again as well or will it just reboot....?
    Or, should I just take it to the dealership.  I  have a full warranty on it.  It's three hours away.   I think there is more than just the battery here.   
    Big Country

  • Offline Coconut   gb

    • Trophy God  ‐    9752
    • *****
      #1

    Offline Coconut

    • Trophy God
    • *****
    • Posts: 9752
    • Country: gb
    • Bike: 2017 Trophy SE
    • City / Town: South Birmingham
    Re: Completely Dead
    Reply #1 on: Feb 13, 2017, 07.11 pm
    Feb 13, 2017, 07.11 pm
    Hi bigcountry,

    When you say the Dealer "Re-configured" the audio last time,
    do you know what they actually DID ?

    There is a very well known problem with earlier versions of the Audio Software
    applicable to the US / Canadian market, where, sometimes intermittently,
    the Audio module would not shut down ( like it is supposed to ) when the Ignition is switched OFF,
    and this sounds exactly like the problem you had before, and are likely to have had again !

    It is not unusual for a completely drained battery to be beyond recharging,
    and would then need to be replaced.

    You need to verify that you have the latest Audio Version ( 1.04E ) installed,
    which was released specifically to fix this audio non-shutdown problem.

    Once you have power back, here is how to display the information on your Instrument Panel :

    Switch the Ignition ON ( but don't start the Engine ).
    IF the Radio is ON - switch it OFF by pressing the Volume Down button repeatedly until the Display says "RADIO OFF"
    Then switch the Ignition Off, wait a few seconds and switch it back ON again ( without starting the engine ).
    With the Display now saying "RADIO OFF", press and hold the "P" button for a few seconds,
    and the Diagnostics screen should appear.  If you have Version 1.04A or earlier it needs updating to Version 1.04E.

    IF your software isn't up to date, you have a good case to argue
    that your Battery should be replaced under warranty,
    as it is likely to have been ruined by the faulty software issue.

    There's lots of information about this within the Forum - see here : The audio module battery drain problem

    ... and here : Where Triumph dealers can find audio software updates (U.S.)

    Let us know how you get on  :028:

    Cheers  :821:

    Last Edit: Nov 15, 2020, 07.14 pm by Coconut

  • Offline Gar   ca

    • Trophy Pro  ‐    417
    • ***
      #2

    Offline Gar

    • Trophy Pro
    • ***
    • Posts: 417
    • Country: ca
    • Bike: 2013 Blue TTSE
    • City / Town: Pincher Creek
    Re: Completely Dead
    Reply #2 on: Feb 13, 2017, 07.56 pm
    Feb 13, 2017, 07.56 pm
    Don't replace the battery yet!  :155: Most battery minders don't have the juice to charge a completely drained battery. Give the battery a boost, start the bike and let it charge for a bit. After that I think you'll find that the battery minder will kick in and charge it the rest of the way up. Like Coconut says, it sounds like you have the old audio firmware. I had the exact same thing happen to me. Once the firmware was upgraded I've never had a problem. Bike has sat for months and started up easily. Battery has maintained almost a full charge the entire time.  :028:
    Yamaha 550 Vision, Ninja ZX1000R

    Garanthor

  • Offline bigcountry   us

    • Trophy Pro  ‐    292
    • ***
    • Topic Author
    • #3

    Offline bigcountry

    • Trophy Pro
    • ***
    • Topic Author
    • Posts: 292
    • Country: us
    • Bike: 15 Trophy, 06 Tiger
    • City / Town: Gretna, LA
    Re: Completely Dead
    Reply #3 on: Feb 13, 2017, 08.46 pm
    Feb 13, 2017, 08.46 pm
    Thanks, as I was reading the "how to" stuff.  I sat here thinking; Man, did I hit the kill switch/leave the kick stand down?  Even if I did I believe the bike displays would show.    I will  do all this tonight when I get home from work.   The dealerships are closed on Mondays here anyway.    Cheers BC
    Big Country

  • Offline Coconut   gb

    • Trophy God  ‐    9752
    • *****
      #4

    Offline Coconut

    • Trophy God
    • *****
    • Posts: 9752
    • Country: gb
    • Bike: 2017 Trophy SE
    • City / Town: South Birmingham
    Re: Completely Dead
    Reply #4 on: Feb 14, 2017, 07.49 am
    Feb 14, 2017, 07.49 am
    From the Owners Manual :
    Allowing a battery to discharge or leaving it discharged
    for even a short period of time causes sulphation of the lead plates.
    Sulphation is a normal part of the chemical reaction inside the battery,
    however over time the sulphate can crystallise on the plates
    making recovery difficult or impossible.
    This permanent damage is not covered by the motorcycle warranty,
    as it is not due to a manufacturing defect.

    IF your Battery has become fully discharged as a result of this Software issue,
    insist that the Dealer provides a new battery, quoting the above from their own publication if necessary !  :028:

    Cheers  :821:

    Last Edit: Nov 15, 2020, 07.14 pm by Coconut

  • Offline Coconut   gb

    • Trophy God  ‐    9752
    • *****
      #5

    Offline Coconut

    • Trophy God
    • *****
    • Posts: 9752
    • Country: gb
    • Bike: 2017 Trophy SE
    • City / Town: South Birmingham
    Re: Completely Dead
    Reply #5 on: Feb 15, 2017, 05.53 pm
    Feb 15, 2017, 05.53 pm
    From your other post indicating that you DO have the previous Software Version 1.04A, as suspected,
    then I can almost guarantee that when you get it updated to Vrsion 1.04E, this will solve the problem  :028:

    Cheers  :821:

    Last Edit: Nov 15, 2020, 07.14 pm by Coconut

  • Offline bigcountry   us

    • Trophy Pro  ‐    292
    • ***
    • Topic Author
    • #6

    Offline bigcountry

    • Trophy Pro
    • ***
    • Topic Author
    • Posts: 292
    • Country: us
    • Bike: 15 Trophy, 06 Tiger
    • City / Town: Gretna, LA
    Re: Completely Dead
    Reply #6 on: Feb 15, 2017, 10.36 pm
    Feb 15, 2017, 10.36 pm
    So, the dealer has  been really understanding.  They're coming to get the bike tomorrow.  I verbally told him what I needed them to do.  And, he's all about it.  I will reiterate what version it has to be.  And, now that I know SW 1.04E is the proper version I can check it before I accept it. 
    Big Country

  • Offline Gar   ca

    • Trophy Pro  ‐    417
    • ***
      #7

    Offline Gar

    • Trophy Pro
    • ***
    • Posts: 417
    • Country: ca
    • Bike: 2013 Blue TTSE
    • City / Town: Pincher Creek
    Re: Completely Dead
    Reply #7 on: Feb 15, 2017, 10.54 pm
    Feb 15, 2017, 10.54 pm
    That's great. Must be nice to have a good dealer. Mine would probably try telling me that the dead battery was due to my using the cruise control too often or having too great a lean angle while cornering, or honking the horn between the hours of noon and 2 pm on a Tuesday afternoon when it was partly cloudy....anything but accepting responsibility.  :002:
    Yamaha 550 Vision, Ninja ZX1000R

    Garanthor

     



    tweedy-bunch