Author [NL] [FR] [ES] [DE] [SE] [IT] Topic: Warranty repair  (Read 1852 times)

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  • Offline spacca

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    Offline spacca

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    Warranty repair
    on: May 06, 2017, 08.44 pm
    May 06, 2017, 08.44 pm
    Hi guys,
    Not sure if it's an issue or not but bike blew its engine a while ago.
    Less than 18 months old and 2000 miles on clock.
    Triumph have said they will honour the warranty which is great but it's
    Been three weeks now and they are still waiting for an engine saying that it's a courier
    problem.
    They have also said it will be repaired when they get the time because it's not a scheduled repair.
    I feel that I am being fobbed off a bit because they've got to pay for it.
    Anything I can do to speed it up a bit.

    Thanks.

  • Offline 1675   gb

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      #1

    Offline 1675

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    Re: Warranty repair
    Reply #1 on: May 06, 2017, 09.06 pm
    May 06, 2017, 09.06 pm
    Dont know about everyone else, but I  would be very interested to know what happened to need  full engine replacement

  • Offline spacca

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    Offline spacca

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    Re: Warranty repair
    Reply #2 on: May 06, 2017, 09.46 pm
    May 06, 2017, 09.46 pm
    Snapped Conrad I was told

  • Offline spacca

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    Offline spacca

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    Re: Warranty repair
    Reply #3 on: May 06, 2017, 09.47 pm
    May 06, 2017, 09.47 pm
    They said it would be quicker to replace engine than repair it.

  • Offline 1675   gb

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    Offline 1675

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    Re: Warranty repair
    Reply #4 on: May 06, 2017, 09.51 pm
    May 06, 2017, 09.51 pm
    A conrod is for life, not just for christmas. I would be mighty hacked off if my 4 year old bike threw a rod and wrecked the lot

  • Offline Vansflyer

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    Offline Vansflyer

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    Re: Warranty repair
    Reply #5 on: May 07, 2017, 08.59 am
    May 07, 2017, 08.59 am
    Time for a call to Trumpet customer services. That is not how they normally deal with such issues, complain firmly and politely that it isn't good enough, loss of confidence in the brand etc etc, lots of your mates have the same bikes (even if we are here) and they are worried...
    It is a rare failure but sometimes things do go wrong. It's how they deal with it that matters...
    if customer services don't sort it I understand Mr Bloor himself has intervened if written to directly..
    Good luck

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Warranty repair
    Reply #6 on: May 07, 2017, 09.50 am
    May 07, 2017, 09.50 am
    That's not good - I agree with everyone else -
    Contact Triumph Customer Services .....

    I trust they have provided you with a Loan bike
    to use while they sort this out for you ?


    Last Edit: May 10, 2020, 11.02 am by Coconut