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  • Offline Stumpyone

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    Offline Stumpyone

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    Recommended dealers
    on: May 20, 2017, 03.37 pm
    May 20, 2017, 03.37 pm
    Hi Guys,

    so... I guess we all at some time question if our local or normal dealer is the best and at each service or point where work is done, maybe find something that niggles and you ask yourself why did they do that or leave it that way or not tell me about that etc etc. We all like to find that nirvana of a dealer that just does what it says on the tin and provides both a good and communicative service or work.

    Its time for my trumpets full service and though booked into a dealer close by, I'm in two minds whether I trust that dealer to do a good job based on previous experience and feedback I've had from other triumph dealers. My trumpet is carrying a throttle fault for which its been into two different dealers for before but it after a time the fault comes back and unfortunately its booked back in with the second of those dealers for convenience - they know its has that fault on it and that they were the last who looked at it.

    So my quandary is - do I trust them to sort it once and for all.

    I thought I'd come to you guys to perhaps pass a recommendation for a dealer that you always use - I don't mind travelling to get the work done because peace of mind is everything and as this service is a biggy (both in work and price) I want some confidence that it will be done properly.

    So this is for the UK guys - any recommends be it a dealer or just a mechanic (who is used to Fly by wire stuff and fuel injection).... I'd appreciate any recommends you may wish to make.

    cheers -  :148:

    Stumpy.
    TTSE 2017... Blue - the new Red!!!
    CBF1000
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  • Offline earthman   gb

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    Offline earthman

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    Re: Recommended dealers
    Reply #1 on: May 20, 2017, 08.28 pm
    May 20, 2017, 08.28 pm
    Are there any 'Independent Triumph Specialists' around at the moment? Small garages that have the necessary specialist tools/  diagnostic equipment for our modern Trophy? I really wouldn't know because I've always worked on bikes myself. 
    Until this happens I guess that you have no choice but to keep going back to the local dealer, whether or not one dealership is actually better than another,....I doubt it some how.

    If anything like the guys I know who work for the big car dealerships, vehicle turn around/workshop time is so tight, no wonder things get missed, customers may get a fully ticked off check sheet at the end but chances are, half of those items have barely had a glance.

    Better chance of a small independent garage taking a bit more time I feel, doing a job right, relying on repeat customers to keep them in business basically.

    Due to vehicles being so electronically complex now a days, I do wonder if it's just not viable for a mechanic to set up an independent shop, so many specialist/dedicated tools etc needed, is there even enough Triumph owners in a certain area to make it worthwhile shall we say?? 

    I plan on keeping my Trophy for many many years so I've invested in the workshop manual and a Dealertool, along with all the other tools/equipment I've amassed over the years, I'm hoping that I'll be alright,....even so, I'm probably still looking at buying  the specialist cam chain tool when the 20000 mile check comes around for example.

    Another thing that bugs me is the TPMS system, I'm hoping that I can just crack the cases open and replace the battery myself otherwise a new sensor needs programming,.....unless the folks at Dealertool provide a solution to that?? 

  • Offline Stelyn   gb

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    Offline Stelyn

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    Re: Recommended dealers
    Reply #2 on: May 20, 2017, 08.36 pm
    May 20, 2017, 08.36 pm
    Stumpyone,  pm sent.   :821:
    `Only a Motorcyclist  knows why a dog rides with his head out of the car window '

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Recommended dealers
    Reply #3 on: May 20, 2017, 10.04 pm
    May 20, 2017, 10.04 pm
    ... otherwise a new {TPMS} sensor needs programming,
    .....unless the folks at DealerTool provide a solution to that??

    That's certainly something they were looking at ( after I asked them to ! )
    but so far it seems that they haven't managed to incorporate that feature  :110:

    Last Edit: Apr 28, 2020, 04.17 pm by Coconut

  • Offline earthman   gb

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    Offline earthman

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    Re: Recommended dealers
    Reply #4 on: May 20, 2017, 11.13 pm
    May 20, 2017, 11.13 pm
    *Originally Posted by Coconut [+]
    That's certainly something they were looking at ( after I asked them to ! )
    but so far it seems that they haven't managed to incorporate that feature  :110:



    That's sad to hear. I'm wondering if it's a case of it just not being possible via the system that they already have or is it that they haven't came up with the correct coding etc yet??

  • Offline Merlot

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    Offline Merlot

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    Re: Recommended dealers
    Reply #5 on: May 27, 2017, 04.52 pm
    May 27, 2017, 04.52 pm
    Try Muddy Sump.  He's an independent, travels the country doing Triumph servicing cheaper than the dealers do and a nice guy to boot.  UK only, uses genuine Triumph parts so won't upset your warranty.  Give him a go.

    http://www.muddysump.com/

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Recommended dealers
    Reply #6 on: Jun 05, 2017, 09.22 pm
    Jun 05, 2017, 09.22 pm
    I made a further enquiry with DealerTool to see if there has been any progress to incorporate
    TPMS programming, and the Good News is that they ARE still looking at this  :028:

    Of course there's no Guarantee that they will be able to,
    but they explained that the delays have been mainly due to not having a Trophy
    with TPMS on it that they can work on, but they have the offer of loan Trophy
    for 2 weeks in August this year, so "Fingers crossed" they will be able
    to come up with the coding to add this feature.  :169:

    Last Edit: Apr 28, 2020, 04.16 pm by Coconut

  • Offline earthman   gb

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    Offline earthman

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    Re: Recommended dealers
    Reply #7 on: Jun 05, 2017, 09.42 pm
    Jun 05, 2017, 09.42 pm
    *Originally Posted by Coconut [+]
    I made a further enquiry with DealerTool to see if there has been any progress to incorporate
    TPMS programming, and the Good News is that they ARE still looking at this  :028:

    Of course there's no Guarantee that they will be able to,
    but they explained that the delays have been mainly due to not having a Trophy
    with TPMS on it that they can work on, but they have the offer of loan Trophy
    for 2 weeks in August this year, so "Fingers crossed" they will be able
    to come up with the coding to add this feature.  :169:



    Excellent, my fingers are crossed for them. :002:

     



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