Author [NL] [FR] [ES] [DE] [SE] [IT] Topic: Interesting Interaction with Dealer/Triumph Rep...  (Read 3057 times)

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  • Offline Ghostrider25

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    Offline Ghostrider25

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    • Bike: Triumph trophy SE
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    Interesting Interaction with Dealer/Triumph Rep...
    on: Sep 14, 2017, 01.17 am
    Sep 14, 2017, 01.17 am
    During the process of getting the bike, learning about the bike and heading for the first service I had an issue come up. When I first started reading about the SE I thought that Heated grips and seats were standard equipment. After I took delivery, I noticed that neither were installed. This made me question whether or not I actually had a Trophy SE. It was badged as such, and I was paying for an SE. So I hit the manual. The grips, as it turns out, are options. But Low and behold on page 34, it clearly stated that heated seats were in fact standard equipment on Trophy SE models.



    I called the dealer and shared what I had learned. When they called the rep for clarification, that rep basically told them that I was lying and that heated seats are NOT standard. Oh reeeally?!? Then why is it in the book, jug head!  Things got pretty edgy for a bit and at one point I was considering bringing the bike back to them. You can call me a lot of things; liar isn't one of them.

    Long story short, They made it right and installed the grips for me, which I appreciated greatly. I wasn't trying to get over on anyone, I was only going by what the book said. But it's all good, I just wish they would pay more attention to what they put out. People do read these things, ya know!

    "The most important thing is to have a good relationship with the bike... you have to understand what she wants. I think of a motorcycle as a woman, and I know that sounds silly, but it's true".  - Valentino Rossi

  • Offline fluxxcomp   us

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    Offline fluxxcomp

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #1 on: Sep 14, 2017, 08.12 am
    Sep 14, 2017, 08.12 am
    Hi Ghostrider25,

    would you disclose which dealer that was? I live in the bay area too... (you could send me a PN).

    Thanks!

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #2 on: Sep 14, 2017, 02.20 pm
    Sep 14, 2017, 02.20 pm
    It's good that they have sorted out the Heated Grips for you  :047:

    The original Owners Handbook did indeed state that
    Heated Seats were standard on the SE Model,
    but this was changed in the subsequent Publication
    ( "Issue 2 - Copyright 04.2013" ) - as below  :028:

    I have also added this information to the :
    Owners, Audio, and Service Handbooks + Service Manual Errata Topic,
    acknowledging you for providing the information !  :028:


    Last Edit: Mar 28, 2020, 08.04 pm by Coconut

  • Offline GaryWWhite   us

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    Offline GaryWWhite

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #3 on: Sep 14, 2017, 03.03 pm
    Sep 14, 2017, 03.03 pm
    You know all the literature (hype) put out by Triumph on the SE was that it was inferred that it was supplied with heated grips and seats.  That is one of the selling points initially when I first went to look at the bike.  The first thing I looked for was the heated seat switches and not finding them I looked for the heated grips.  Sure enough there was the switch for heated grips. The dealer stated that Triumph no longer put these on the SE models straight from the factory.  Although not a deal breaker of course, I was going to shuck out $380 for heated grips.  That was ridiculous.  I guess I'm not one  whose hands don't get cold that easily nor my bottom.  Anyways, we won't have to worry about these mistakes any longer as our beloved Triumph SE will no longer be manufactured.  I am very happy they installed the heated grips for you!!  :046:
    Best Wishes!
    Gary

  • Offline GarminDave   gb

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    Offline GarminDave

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #4 on: Sep 14, 2017, 04.38 pm
    Sep 14, 2017, 04.38 pm
    Interesting.

    I never thought the grips and seat were heated as standard on the SE model.  The dealer I bought the bike from A1Moto, York, UK did fit heated grips for me at no extra cost because he thought a bike like the Trophy should have them, top dealer in my book.

    Love, light and kindness,

    Dave
    Love, light, and kindness,

    Dave

    2016 TTSE

  • Offline Ghostrider25

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    Offline Ghostrider25

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #5 on: Sep 14, 2017, 05.13 pm
    Sep 14, 2017, 05.13 pm
    *Originally Posted by fluxxcomp [+]
    Hi Ghostrider25,

    would you disclose which dealer that was? I live in the bay area too... (you could send me a PN).

    Thanks!

    Hi Fluxxcomp. I have no issues sharing which dealer I bought my steed from. It was Spirit Motorcycles in San Jose, CA. The very same dealer I bought my Vision from. Of course with Polaris shutting down Victory, they were able to pick up Triumph Motorcycles, and I am extremely happy about that. Spirit Motorcycles is a top flight dealer. They have provided excellent customer service and support for me and all of their customers. I am very fortunate to have such an organization as my dealer. That was one of the factors that led me to buy the Trophy, knowing I got to extend my relationship with them.  Hope that helps. Seriously, give them a call. They still have a beautiful Blue SE down there. Tell 'em Dennis sent ya!  :028:
    "The most important thing is to have a good relationship with the bike... you have to understand what she wants. I think of a motorcycle as a woman, and I know that sounds silly, but it's true".  - Valentino Rossi

  • Offline OK_Trophy   us

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    Offline OK_Trophy

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #6 on: Sep 14, 2017, 05.22 pm
    Sep 14, 2017, 05.22 pm
    I kind of had the same experience with my bike.  The salesman believed it had the heated grips as a standard item and that was something I thought was a nice item to have.  I didn't actually test that feature though when I bought the bike. I didn't know that it didn't have them until about 7 months later when it got cold.  I have the updated manual so it did not say that they were standard so I didn't complain about it.  I wound up buying them and having them installed and it was well-worth it for winter riding.

  • Offline Coconut   gb

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    Offline Coconut

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    Re: Interesting Interaction with Dealer/Triumph Rep...
    Reply #7 on: Sep 14, 2017, 05.52 pm
    Sep 14, 2017, 05.52 pm
    Heated GRIPS have never been standard equipment on the Trophy either.

    Many purchasers AND Dealers thought they WERE fitted,
    because they saw the handlebar switch for them -
    but it's only the switch that is fitted as standard to all Trophies !


    Last Edit: Mar 28, 2020, 08.03 pm by Coconut