TTSE AUDIO PROBLEMS - PAIRING, PERFORMANCE, STORY

[JAFFYTRIUMPH]

   Yo Friends, I have been dealing with my audio bluetooth to helmet-Zumo 590LM - Verb and yes an iPhone.  All I want is to listen to my audio from the Xm on the bike, the recordings and calls from/on the phone and the NAV announcements right?  Simple? or WHAT!  I am frustrated.

Bought my bike from a BMW/Triumph dealer in Windsor California and tried to be a loyal customer, should of ran when they made me feel like a second class citizen when I bought the non-bmw  bike, the owner even asked me to give them 100% on the review because any less was not good.  I should of ran (Love the Bike).  Anyway back on subject. (Oh they no longer carry Triumph for whatever reason).

Well the instrument cluster was replaced last year by them under warranty and I made the comment that my audio pairing was not working right, so they said they "updated the software", well I have been trying to get the pairing to work, even made drawings on different pairing sequences, finally decided that when he updated the firmware he must of pulled a file out of the old school bucket, the version I am on reads ver. BB SW 0.17a.  Now that compared to others can't be right, the last post I found had a version of 1.03 and that was in 2014, does anyone know the current audio version?

The issue I have is that the pairing works fine for 2 seconds then falls silent, beeps once and a while but that is it.  I even bought a new helmet system, the new Uclear AMP to try to get it to work, as I said I have come very versed in resetting, re-pairing,,ect.  The AMP works great direct to the phone, goes to the Zumo but for Nav.  I am using the hard wire to the bike.

I am left at trying a firmware on the audio system, Oh even tried a suggestion of pressing the up arrow after pairing to place it in some ad2p mode or something?

So tomorrow I am calling Triumph to try to see what the firmware is.  I have read that some of you upgraded the firmware yourself which I would really like to try seeings that the next closest Triumph dealer is a six hour ride and they have informed me that they are planing on charging me $100.00 to fix the firmware version screwed up by the BMW dealer in Windsor, the bike is now under extended warranty sold to me.  I am going to try something there, at least that would be something after the day long ride to get there.

Another question, the last time it was at the Then Triumph dealer in Windsor they replaced my instrument cluster, pictured the speaker (they later sent me one) and now the thing bugs me saying my 10K service is needed, they did not reset that.

Okay thats my story, anyone know what the most current firmware version is?  Does anyone know if I can reset this maintenance message?

Thank you in advance for any information you could share.
 
J

[Coconut]

Hi JAFFYTRIUMPH,

It will take a little while to compose a full reply and I won't be able to do that until this evening
( around 12 hours from now ) - as I am just leaving for "work".

When you display the Software version on your Instrument Panel
( turn the Radio OFF by pressing the Volume Down butting repeatedly until it says RADIO OFF )
then press and hold the "P" Button to get the Diagnostics screen and select S/W Version.

It gives two lines of information, mine ( 2017 UK ) says  :
"RADIO SW 1.04A" and "BB SW 0.17A"


The latest US Radio Software version is 1.04E - check if you have that,
and I'll get back to you later.

Cheers 

[JAFFYTRIUMPH]

THANK YOU SO MUCH FOR THE REPLY!

Well, I went right out and both good and bad now.  I have the latest version, that I guess is great, no pressing deal to ride south.  But now back to square one getting the best out of my system.  I bought all quality products I think anyway??

This should be easy.  to be clear what I am doing:

The Zumo 590LM is connected to the bike harness.

I have the iPhone.
I have the usb from the bike in the glove box.
I have the usb from the Zumo.
I have Uclear AMP helmet sets, Bluetooth.
I have the AGrmin App on the phone, registers with the Zumo when bluetooth is connected.

The audio quality of the headsets via the Zumo for music from the phone is horrible.

The audio on the headset direct to the iPhone is great sound.

The audi from the headset to the sumo is clear for NAV.

What I would love here is this.

A connection arrangement where I can listen to XM, Nav, plugged in media,,  the whole thing, yes I want it all but I would feel successful just to hear the bike to the headset??

Again huge thanks for your feedback, really I appreciate it.

Joe

[Coconut]

Hi JAFFYTRIUMPH !

That's good news that you have the latest Software 

There are some limitations of the Trophy Audio system,
which was originally designed to be used with the Garmin Zumo 660.

The 660 model did not Link to the Smartphone App that is now available on the 595 Model.

There are numerous configuration possibilities, and my first recommendation would be
to start again from scratch - delete ALL pairings from all devices, and the Trophy.

The Trophy has two Audio channels that equipment can be connected to :

"HEADSET 1" and "DEVICE 2" ( where the numbers 1 & 2 identify those two Channels,
and does NOT mean there is also a "HEADSET 2", and / or a "DEVICE 1" ).

HEADSET 1 should be used to Pair your Helmet Bluetooth Headset.
( ONLY Headsets with the A2DP Profile can be connected to HEADSET 1 )

DEVICE 2 can be used to connect a Mobile Phone or other Bluetooth device,
including Garmin Sat Nav, or a second Headset device such as a Pillion Headset.

Alternatively to connecting the Sat Nav device to DEVICE 2 by Bluetooth,
it can be "Hard Wired" by connecting the Cradle Power wires
to a dedicated "Clean" Power supply, and connecting the Sat Nav
Audio Output Socket to the 3.5mm Trophy Jack plug. 

These are to be found on the wiring harness behind and slightly below the left side mirror pod.
Sometimes they can be accessed by just removing the panels around the mirror,
but usually the complete Fairing needs to be removed.
Here's a Topic on that : HOW TO: Remove the Fairing ..... etc


Once the Audio Output is connected to that Audio Jack Plug,
Audio from the Sat Nav will over-ride any other Audio being played
by the Trophy Audio system.  "NAV" can also be selected as the Source,
if you don't want to listen to any other Audio Source.

If a Mobile Phone is connected by Bluetooth to the Trophy as DEVICE 2,
then any Incoming calls will be displayed on the Instrument Panel,
and can be answered using the Handlebar buttons.
Outgoing Phone calls however can NOT be initiated by the Handlebar buttons,
so to make a call the Mobile Phone needs to be accessed and it's button(s) pressed.
( Pull over and stop to do this ! ! ! )

Mobile Phones such as the iPhone also incorporate an iPod music player,
which can be connected to the USB socket in the Glove box.
"iPod" can then be selected as the Audio source,
with information such as Playlists etc displayed on the Instrument Panel,
and accessible using the Handlebar buttons,
irrespective of whether the iPhone is Paired to the Trophy or not.

So try this :
 
First Pair your AMP Headset to the Trophy as HEADSET 1,
then Pair your iPhone to the Trophy as DEVICE 2,
Connect your iPhone OR separate USB Music player /Memory stick to the Glove Box USB port,
and Hard wire your Garmin Zumo Audio to the NAV Audio plug.

This should give you most of what you need :

Access the Audio settings Menu to change the Output from SPEAKERS to HEADSETS
and you will be able to select any of the Radio Channels or iPod / USB music source
andhear them in your Headset.  Any Audio instructions from the Garmin Sat Nav
will over-ride any music or radio that is being listed to and you will hear the voice instructions,
after which the previous audio will resume.

You also need to make sure that NAV AUDIO is enabled in the ALT SOURCE Audio Setup Menu.

Unfortunately I don't think this arrangement will allow you to use the Smartphone App
linked to the Garmin, or use the Phone App on the Garmin to make and receive phone calls,
or any other features such as Weather reports and Live Traffic updates that require
a Bluetooth connection to the iPhone, as the iPhone is already Paired to the Trophy,
but I haven't actually tested to see whether an iPhone CAN connect to the Trophy
AND the Garmin 595 at the same time - If it does that will be very useful,
as the Garmin Screen could then be used to initiate a Phone Call if necessary.

I have tried the audio from the Garmin 595 sent by Bluetooth directly to my Headset
( N-COM system ) and the quality of the Voice Navigation instructions are very poor.
I have Music files on a Memory Card in the Garmin, which appear to sound much clearer,
but not as clear as when sent from the Trophy Audio system, so there does appear to be
an issue with the audio output quality by Bluetooth from the Garmin !

I hope to be trying some alternative configurations at the weekend,
so will let you know if I find anything else useful !

Meanwhile I trust the above will give you a few things to try -
feel free to shout up with any other questions,
or if I haven't explained anything clearly enough !

Cheers 

[trophied]

I'm not familiar with UClear, but I think you may need 2 separate channels for phone pairing capability on the headset unit to accomplish what you want.  Any Sena above the SMH10 in features (not sure if the 3 or 5 have the same capabilities as the 10's) would do exactly what you want with the gps hardwired to the Trophy.  I have no connection to Sena, I've just been using mine for about 5 years with only minor problems along the way.

[Coconut]

Update :

Just finished experimenting and this is how I now have mine set up :

1.  Pair Helmet Headset to the Trophy as HEADSET 1

2.  Pair iPhone to the Trophy as DEVICE 2

3.  Hard Wire the AUDIO OUT Socket of the Garmin 595 Cradle
     to the Trophy NAV Audio Input Jack Plug.

4.  Connect a USB device ( e.g. Memory Stick or iPod etc ) to the Glove Box USB Port.

5.  Put some more music files on a Micro SD card and insert it in the Garmin 595

Check that it all works - after switching everything ON, your Helmet should receive
whatever Audio is selected as the Source - by repeated pressing of the "M" Button
you will cycle through the available sources : AM Radio, FM Radio, XV Radio,
USB ( or iPod ), and NAV etc.

Whenever there is any Audio Output from the Garmin it will over-ride those other sources,
or if you want to play the music files from the Micro SD Card in the Garmin,
then select NAV as the Audio source. ( If you had XM Radio playing and then started to play
the music from the Micro SD Card then every time there was a break in the music, such as
between tracks, or "quiet" sections of the track, then the XM Radio would kick back in ).

While listening to music from the Micro SD Card, if the Garmin Sat Nav makes a
Voice Navigation instruction, or other "Alert", this will over-ride the music,
which will resume after the announcement has been made.

Phone calls can be answered using the Handebar controls.
I haven't tested whether Phone call audio is over-ridden by any Garmin Sat Nav
Voice Instructions etc. and this information is not given in the Audio Handbook !

Outgoing Phone calls can NOT be made using the Handlebar buttons.
To make a call it is recommended that you stop riding and then access your iPhone
to initiate the call - once the call is in progress in can be terminated using the handlebar buttons.

Additional features of the Garmin Zumo 595 :

To be able to Make a Phone call using the Garmin 595 App,
your Mobile Phone needs to be Paired to the Garmin AND the Garmin
must NOT be Hard-wired for Audio to the Trophy!
When the Audio Output of the Garmin is hard wire connected,
and a call is attempted, both the incoming and outgoing audio is routed
to and from the Garmin via the Hard wiring.
There is no Hard wire connection into the Trophy Audio system for the microphone,
so although you would be able to hear the person you are calling,
they would not be able to hear you !

If you decide that you need to be able to make calls via the Garmin 595 Phone App,
then you need to Pair your Headset to the Garmin, and your Mobile Phone,
but as John348 pointed out, unless your Headset allows multiple Device Pairing
that you can switch between, you won't also be able to Pair your Headset to the Trophy
to listen to the various Radio Channels, or USB / iPod connected music,
although you could of course still listen to those through the Speakers -
it all depends on your personal preference of what what you want to do !

The Good News is that you CAN still use the Garmin SmartLink features to get Weather,
Traffic reports, and enabling "LiveTrack" etc.

What I had to do was to go to the iPhone Bluetooth settings and Disconnect ( not "Forget" )
the connection to the Trophy "DEVICE 2", then on the Garmin go to Settings / Bluetooth,
set up a new connection for Headset - after which the Garmin also prompts to enable
the SmartLink features by connecting to "BLE_Zumo 595" - do that following the on screen
instructions to confirm and / or enter PIN Numbers.

You should then end up with two new Bluetooth connections on your iPhone.

In the iPhone Bluetooth settings delete ( "Forget This Device" ) the main Garmin Zumo 595 one,
leaving the "BLE_Zumo 595" connection there.

Then go back and reconnect the Bluetooth connection from your iPhone to the Trophy.

And that's it - Your iPhone will then use it's cellular data connection to provide information
via the Smart Link App to the Garmin, while also being connected to the Trophy for Incoming Phone calls.

Cheers 

[trophied]

I know this may not be the perfect solution, but here goes with what I just tried.  I found that my old TomTom GO730 that is a bluetooth enabled unit and the Sena SMH10 have a different way to play together.  By using the Sena patchcord that is for connecting an MP3 player plugged into the audio out on the GO730 and plugged into the audio in on the Sena, the gps gives me the music audio into the headset and I still have phone function from the headset as well.  Next trick is to try it on the Trophy and see if I get the Trophy audio, the phone, and nav instructions to play with each other the way they should with the Sena priorities for each.  This isn't perfect because it requires the umbilical attached instead of all being wireless, but if it works for all the functions it could be an alternate method for getting the full package.  It DOES require a gps with an audio out receptacle and a Sena with an audio in (which I think they all have).  Once I find out in the next day or so if it all works properly I'll post about it.

[GaryWWhite]

All I'm doing is hooking up my Sena 20s like Coconut said to the TTSE as headset 1 and then the I-phone as device 1.  I'm going to use my I-phone 8 for everything except XM Sirius from the bike using WAZE.  I'm not going to buy a separate GPS. I can watch my phone for directions while listening to music and the GPS portion interrupts the music when a direction is given. Phone calls can be taken by the built in microphone by giving an instruction.  Simple and relatively cheap!