Audio system is totally inert on new bike

[dietDrThunder]

I bought a 2015 model with 27 miles on it (used...?) and the audio system is completely inert. I'm reading the instructions that say to press either the volume up or mode button to turn it on, but when I do that nothing at all happens...no sound, no change on the display, etc.

Any thoughts would be appreciated.

[trophied]

If the display shows "Mute" or "Radio Off", the volume up button should turn it on.  If there is no display at all, check the audio fuse, in case it has been removed due to the wrong version of software causing a dead battery.  If that isn't the issue, look for the audio display at the bottom of the dash and try changing the mode with the "M" button to see if you get a Weatherband (3), AM, FM,  or Satellite radio station, No Device, or No Signal in the display.  If you get any of those displays, go to the audio setup menu, scroll down to select audio output and press ""p" to see if it is set to "headset".  If it is there is no audio through the speakers.  You can toggle with the scroll up/down switch between the headset or speaker settings then press "p" for your preference, and then scroll up and press "p" to exit out of the menu.  Hope this helps.

[dietDrThunder]

I appreciate the response. All fuses are good, and I tried to reset by disconnecting the battery, no joy. There is no display or sound of any kind regardless of button pushing. No audio menu, etc. The area at the bottom of the display remains blank after the TES self test.

Thanks for trying to help!

[Mr. B.]

Do you have a standard Trophy or a SE?
Only the SE has the radio.
Klaus

[dietDrThunder]

 Can only get the SE here. Also, I wouldn't have been so detailed in my description if I didn't have an audio system to turn on. 

[SprintST1050]

I bought my 2015 'brand new' last summer with 35 miles on the odometer.  Your bike should still have a warranty unless you bought it off of Craigslist in a back alley transaction down in a Mexican hovel - contact the local Triumph dealer and/or the American distributor.

[dietDrThunder]

Originally Posted by SprintST1050

I bought my 2015 'brand new' last summer with 35 miles on the odometer.  Your bike should still have a warranty unless you bought it off of Craigslist in a back alley transaction down in a Mexican hovel - contact the local Triumph dealer and/or the American distributor.

Actually the bike would still have the same warranty coverage even if I did buy it off Craigslist in a back alley transaction, as it's transferable regardless of who is selling it. As it happens, I have 11 days of warranty remaining because while I bought it used, it hasn't quite been 2 full years since it was sold. I will be doing what you suggest; what I was looking for was advice to directly address the issue, in case this is a user-serviceable issue that is known.. I should have been more clear.

Thanks for the reply!

[Coconut]

Remove the under seat storage box - ( 4 x (15) Torx screws -
The Audio Module is underneath there - Check that the cable connections are secure 

( Photo below is the UK version without the XM Antenna cable connected ).



Also check for any stored "DTC's" ( Error codes ) that may help further identify what's wrong.

See here : Servicing Data, Reference Info. & DTC ( Fault ) Codes - Scroll down to Reply #8 

Cheers