How long does....

[Alden]

does it take for parts ordered from Trophy World to get to the U.S.? My insurance company is ready to send check for $6000.00 (U.S. dollars) to the Triumph dealer for parts and labor. All the fairings on left side need to be replaced and the shift mechanism parts. My accident (shift lever came loose and my foot got stuck in it and I couldn't get my foot down as I was coming to a stop, had just downshifted to 2nd and was still moving. Bike slammed me to the ground, was unconscious , woke up with a man holding me still. Wouldn't let me move until the ambulance arrived, just across the intersection. Broke collar bone (needed surgery to install a metal plate to hold it together), left forearm, severely bruised my ribs, sprained my hand (couldn't even lift my coffee cup). The dealership seems to have had a lot of personal problems and haven't returned any of my phone calls, until yesterday. this whole thing has been a nightmare. No other dealership will work on a Triumph, I've checked. I'll have the dealership get pics of the shift mechanism before they start work in case I need to sue Triumph  .

[Coconut]

Hi Alden,

So sorry to hear of this incident - and your injuries.

When you say "Triumph World" who do you mean ?

There is "Triumph Motorcycles UK", the main Manufacturer of Triumph Bikes,
and there is "World of Triumph" - an authorised selller of Triumph Parts & Accessories.


As far as I am aware, if they don't have the Parts in stock,
World of Triumph order them in from Triumph Motorcycles UK, so it would take a bit longer.

If an authorised U.S. Triumph Dealer is handling the repairs, they would order the Parts
from Triumph U.S. and if there are none in stock in the U.S. they would then be shipped out
from Triumph Motorcycles U.K.

In my experience of sending ( Non Commercial ) goods
from the U.K. to the U.S. it should take around 2 -3 weeks.


If this had happened to me I would send an email directly to Triumph in the UK.

Use this email address : after.sales@triumph.co.uk

I would head the message with "Without Prejuduce" - This simple phrase lets whoever reads the message
know that there is the potential for a Law Suit to be heading their way, and also means that
anything said in the Message cannot be used to prejudice such a claim in the future.

In my opinion it is extremely important that Triumph know of the circumstance and your injuries,
and the potential for it to have been MUCH worse ! 

Triumph ( and all other Vehicle manufacturers ) have an obligation to consider such failures
and the implications, and where necessary implement procedures to prevent a recurrence.

There have been several such failures !

Once you've outlined the facts, and provided the details of which U.S. Dealer is handling the repairs,
ask Triumph UK to investigate and liase with the Dealer, and advise you of timescales for the Parts to arrive.

Keep us posted, and keep on healing ! 

Cheers 




 

[Alden]

Coconut, thank you VERY MUCH for your help. I was looking at the World of Triumph website. Is that the same as Triumph U.S. of which you wrote? The finance company and my insurance company have given me the ok to take my bike from the Triumph Dealership and order the parts and repair the bike myself, or just let the dealership go ahead and do the work. I'm now waiting for the insurance adjusters report of which parts are necessary for the repair. Then I'll check prices of said parts and see if the $6000.00 is enough to buy them and fix it myself. What do you think of me doing it myself?
 Until this day I hadn't ridden the bike much, just around town and the back roads near my house. We joined our American Legion and their Riders group. This was my first ride with the guys and it was lotsa fun (the TTSE is freakin' FAST). We were going to a 30 mile long road of twisties. But when we got out there every biker in the state was there waiting to get on the road. Labor Day Holiday Sept.3rd. So, I chickened out, didn't want to slow down so many people. But in hindsight it could've been MUCH worse if it happened on the twisties with soo many bikes zooming by in the other direction or trying to pass me. I was heading home when the accident happened. But, it was lotsa fun until then.

[Coconut]

Lings of Norfolk / Triumph Norfolk, are basically a Family owned business,
authorised as a Triumph Dealership, at Harleston, Norfolk, UK.

The Lings Company ( PFK Ling Ltd ) are Main Dealers for Honda, Hyundai, and Mitsubish Cars,
plus Honda, Triumph and Husqvarna motorcycles.

The "World of Triumph" web site is their On-Line Marketing web site,
selling genuine Triumph products, for Worldwide despatch.
The premises at Harleston are also their Mail Order centre.

Generally Parts ordered through "World of Triumph" are more expensive
than ordering direct from a Triumph Dealership.

e.g. The Gear change pedal pivot bolt ( T3331400 superceded to T3331520) cost GBP £5.45
from my local Triumph Dealer, but are listed on the World of Triumph Web site at GBP £8.41.

Looking at the value waiting to be paid out by your Insurance Company,
there could be a considerable difference between getting the parts from your Triumph Dealer
or from "World of Triumph" !

Completing the work yoursellf is an option, depending on your level of mechanical skills,
bearing in mind that the sheared Pivot bolt may need to be drilled out.

HOWEVER, consider that IF you have the work done by a Triumph Dealer it will have a 12 month guarantee.

Replacing the Fairings is easy enough - the new Fairing Panel will need the"SE" badge sticking onto it,
( they are supplied with the "TROPHY" letters already applied ), together with the self adhesive Heat Shield pad.   
This Topic will help : HOW TO : How to Remove the Fairing AND Fit R&G Adventure ( Crash ) Bars.


Assuming you contact them as previously suggested, it might be worth waiting for a response
from Triumph UK - in view of the circumstances they may decide to make a Goodwill gesture
and contribute towards the cost of the replacement Parts needed, or to the Labor costs.

If they don't make such an offer - I would ask them about it !

Cheers 

[mmlanes]

  So I went down in the dark on hydraulic fluid kindly deposited by an oil field truck.  Broke the shifter and needed all the plastic on the left side replaced.  My dealer told me that there is a Triumph parts depot/warehouse in Atlanta.  All the parts my bike needed that weren't available there took 5 weeks to get to the dealer from the UK.  That was 4 years ago. Can't speak on any recent changes in parts distribution.

Your dealer isn't the one in OKC, is it?  I had service done there and they were top notch. It would be a shame to hear they had fallen so far in quality of service.

[Alden]

The dealer is in Tulsa, Ok., maybe I'll try calling the in OKC dealer. Thanks for the idea. I'm very close to going to pick it up and fix it myself.

[AZBob]

Originally Posted by mmlanes

My dealer told me that there is a Triumph parts depot/warehouse in Atlanta.

There isn't "A" parts depot/warehouse in Atlanta, there is "THE" parts depot/warehouse in Atlanta. That's the only U.S.-based Triumph corporate warehouse in North America, AFAIK. Dealers order all of their parts from there, and if they don't have it, it's shipped from the UK to there and then to the dealer. Sometimes they drop-ship if there's an urgency. Their shipping is via row boat for overseas, and then mule train for overland, as far as I can tell.

[Saddle Tramp]

The parts I just ordered from Triumph’s website were actually delivered via UPS Logistics from Elizabethtown, Kentucky. Many Companies are now utilizing third parties to manage their warehousing and shipping. I don’t know if Triumph is doing the same, but my shipping label seems to indicate that this is so...