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Offline Coconut

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #32 on: January 11, 2019, 09:41:45 PM »
With the new dedicated DAB antenna connected I no longer have any need for the "Splitter" cable.

I wil be removng it soon and returning the FM Antenna to it's original condition. 

For now, the FM Antenna is connected to the Audio system via the Splitter Cable,
but with nothing connected to the SMB Connector of the Splitter.

Cheers  :821:


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Offline Grubloon

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #33 on: January 17, 2019, 02:40:19 PM »
Well order for the unit placed on 10th Jan, order shipped on the 14th Jan, and UPS say they have delivered it on the 15th Jan at 1523, and that I signed for it, which was a tad difficult as I was at work at that time, so who's had it away with my DAB unit.   :233:

Not a happy bunny, as well as the DAB unit I had ordered a connector port, and so £119 is not a small sum to loose.

It's not the first time a Parcel company has cocked it up, at least with the Royal Mail if they can't deliver they stick a note through the door to let you know, and then one can go to the sorting office to collect it.  :187:

Now got to wait and see what happens next. :084:
« Last Edit: January 17, 2019, 02:43:07 PM by Grubloon »

Offline Coconut

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #34 on: January 17, 2019, 02:59:48 PM »
That's VERY annoying - no doubt you've asked them to show you a copy of the Signature
that was supposedly obtained when it was delivered ?

I think you're covered under the Distance Selling Regulations, where it is the Seller's
responsibility to deliver the goods within the time stated, so I would simply pass the information
back to Dension, ask them to re-send your Order.

Dension can then claim the value back from the Carrier that Lost it !


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Offline Grubloon

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #35 on: January 17, 2019, 03:18:08 PM »
Hi Coconut,

I have been in touch with Dension, boy is it difficult to get to the right department, still not sure if my e-mail has gone to the right dept, fingers crossed, now it's a wait and see how long it is for the replacement to turn up. :187:

Was looking forward to fitting the unit this weekend, having got a week off, (6 rest days and a Sunday off) bags of time to play,  :152:

Oh well, have to find something else to do, see what the weather does. :190:

Offline Coconut

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #36 on: January 17, 2019, 03:33:43 PM »
On their Web Site if you click on the 3 white dots in a "balloon"
at the bottom right of the page it will open uo a "Web Chat" page
where they should be able to help.  :028:

Cheers  :821:

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Offline Grubloon

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #37 on: January 17, 2019, 04:22:42 PM »
Thanks Coconut,

Will give that a try next if no reply from e-mail I've sent.   :028:

Offline Dension official

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #38 on: January 18, 2019, 08:15:09 AM »
Hi Grubloon. Can you please tell me your e-mail adress you used at Dension website, and also your order ID? Thank you in advance. Maybe my competent colleagues already checked this for you, but if not I could ask about it and give you a feedback. We can't affect what the deliver company does, but if the ordered package arrives back to us at least we can double check the adress and we could send it to you again. Thank you.  :017:
You can send the details to techsupport@dension.com

Offline Grubloon

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Re: DAB Digital Radio (UK ) for the Trophy SE with Forum Discount Offe
« Reply #39 on: January 18, 2019, 10:07:04 AM »
Hi Dension Official,
e-mail sent to your  Tech support address, all details requested sent. :028: