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  • Offline watchdog54

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    Offline watchdog54

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    2013 TTSE concerns
    on: May 08, 2019, 04.51 am
    May 08, 2019, 04.51 am
    Hey all, new 2013 TTSE owner here with a question about the top end engine issue. Is there a way to find out from Triumph if my bike has had the repairs done to it yet? I'm probably the third or fourth owner so can't find out if it's been repaired or not.  It runs great but does sound a little noisy on start up with a very fast and fluctuating idle till it warms up a bit. Love the bike just want to head off problems before they get serious!  Thanks in advance for any help. Mark

  • Offline Coconut   gb

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    Offline Coconut

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    Re: 2013 TTSE concerns
    Reply #1 on: May 08, 2019, 07.12 am
    May 08, 2019, 07.12 am
    The work "should" be inserted onto a Page of your Service Booklet
    ( Page 5 I think, without checking ), but many Dealers neglect to do do this !

    Any authorised Triumph Dealer should be able to access the information from the Computerised records,
    or if you don't have easy access to a Dealer near you, send Triumph an email, with your VIN Number.

    In the U.S. I believe the email address is : support@triumphmotorcycles.com

    ( In the UK the mail address is : after.sales@triumph.co.uk )

    Cheers  :821:


    Last Edit: Jan 08, 2020, 05.48 pm by Coconut

  • Offline Novocastrian   gb

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    Offline Novocastrian

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    Re: 2013 TTSE concerns
    Reply #2 on: May 08, 2019, 08.22 am
    May 08, 2019, 08.22 am
    I asked my Triumph dealer to check out my 2013 SE and they came back with details of quite a bit of recall/warranty work and the details of who did it, when they did it and the recorded mileage at the time.  It included the top end work, a replacement stand and something else that has slipped my mind for the moment.

    It is all looked up from the bike chassis number.

    The details of the work had not been recorded in the service book, just an entry that a service had taken place.
    Last Edit: May 08, 2019, 08.26 am by Novocastrian
    Ken Hastie
    TTSE, a handful of BSAs, a Vespa 300 and an MGB

  • Offline trophied   us

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    Offline trophied

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    Re: 2013 TTSE concerns
    Reply #3 on: May 08, 2019, 02.42 pm
    May 08, 2019, 02.42 pm
    Even a phone call to the dealer with the Vin number should provide the information you want.
    One of the Founding Members of the Twisted Trophies

  • Offline Gargamel

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    Offline Gargamel

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    Re: 2013 TTSE concerns
    Reply #4 on: Jul 06, 2019, 06.06 pm
    Jul 06, 2019, 06.06 pm
    I just purchased a 2013 TTSE. I called the customer service phone number and provided the VIN. They told me of all recall work on record. It helped my decision on purchasing the bike. I recommend calling.

  • Offline Jonesin   ca

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    Offline Jonesin

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    Re: 2013 TTSE concerns
    Reply #5 on: Jul 07, 2019, 03.48 am
    Jul 07, 2019, 03.48 am
    'Nother new '13 owner here. Glad to hear that Triumph offers peace of mind offering warranty records freely to new owners.

    Does anyone have experience getting any old previously-skipped warranty work fulfilled?
    1984 Honda Shadow 500, bought it in boxes, tinkered with her for 2 years from age 14-16
    2002 Suzuki
    2014 Yamaha Bolt
    2013 Triumph Trophy SE

  • Offline Coconut   gb

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    Offline Coconut

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    Re: 2013 TTSE concerns
    Reply #6 on: Jul 07, 2019, 08.35 am
    Jul 07, 2019, 08.35 am
    ... old previously-skipped warranty work ...

    What do you have in mind ?

    Triumph have been known to make "Goodwill gestures" where a Trophy has been maintained
    by an authorised Dealer in accordance with the Service schedule, when an issue has arisen
    after the 2 year Warranty has expired, but there is absolutely no requirement for them to do so.

    They will examine each each issue on a case by case basis, and depending on the problem
    they may offer to fix it, or provide parts at no cost, with the owner paying Labour charges etc,
    or decline to help.

    If there is something that arose during the Warranty period, and was not notified to Triumph
    before the Warranty expired, i.e. "skipped", then you might struggle to prove that it didn't occur,
    or break etc, AFTER the Warranty had expired.

    In my experience Triumph are usually quite helpful, and "reasonable" in such matters,
    for their loyal customers, considering that they don't have to do anything at all,
    and more so than some other manufacturers, but they obviously can't  provide "goodwill"
    gestures for everything that might go wrong after the Warranty has expired !

    Cheers  :821:


    Last Edit: Jan 07, 2020, 08.17 pm by Coconut

  • Offline THRASHED   us

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    Offline THRASHED

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    Re: 2013 TTSE concerns
    Reply #7 on: Jul 17, 2019, 02.41 pm
    Jul 17, 2019, 02.41 pm
    New owner (2013) here as well.  Will someone please tell me what this top-end repair is? And where can I find the customer service number?

    thanks,